A service-level agreement (SLA) is a part of a service contract where a service is formally defined. In practice‚ the term SLA is sometimes used to refer to the contracted delivery time (of the service or performance). As an example‚ Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case the SLA will typically have a technical definition
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Contents: 1. Service Level Agreement i. Statement Of Intent ii. Objectives of Service Level Agreement iii. Period of Agreement iv. Review Procedure v. Representatives vi. Reference Documents vii. Service Level Monitoring viii. Complaints 2. Software Support Customer’s Responsibilities i. Functional Overview ii. Hours of Operation iii. Response Times iv. Priority Level Response Times v. Support Available 3. SunGard Responsibilities i. Functional Overview ii. Hours of Operation iii
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Canada and International Agreements Agreement|Acronym|Canada and the Agreement| North American Free Trade Agreement|NAFTA|§ It was effective in January 1994.§ It is an agreement between Canada‚ the Untied States‚ and Mexico aiming to remove the tariffs among members.§ Canada’s exports to the United States have increased. 50% of Canadian products are sent to the States.§ Canada’s merchandise exports go to 39 out of 50 states.§ Mexico has almost doubled its exports to the States.| Free Trade Area
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not particularly during a tough time‚ but sadly resulting in one for many. The decision to negotiate a FreeTrade Agreement with the United States seemed good at the time; Wider access to a variety of goods and services‚ new employment opportunities and the removal of trade tarriffs. Critics had stated their opinions solely based on the unemployment that the FTA (Free Trade Agreement) had created. Supporters had their opinion on the social‚ economic and political impact for Canada. Even though
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PART A: 1. 2. 3. 4. 5. OVERVIEW ......................................................................................................1 FOREWORD.............................................................................................................1 Purpose.....................................................................................................................1 Coverage ........................................................................................................
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MUTUAL NON-DISCLOSURE AGREEMENT THIS AGREEMENT is made on _______________ (date) between 1. _______________________ ‚ ("Party A"); and 2. _______________________ ‚ ("Party B")‚ collectively referred to as the "Parties". RECITALS Each undersigned party (the "Receiving Party") understands and acknowledges that the other party (the "Disclosing Party") has disclosed or may disclose information relating to Website development‚ which to the extent previously‚ presently‚ or subsequently disclosed
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END USER LICENSE AGREEMENT TO CONTINUE WITH THE INSTALLATION YOU MUST ACCEPT THE TERMS OF THE SOFTWARE LICENCE AGREEMENT BELOW. PLEASE READ THIS SOFTWARE LICENCE AGREEMENT CAREFULLY. PERMISSION TO USE THIS SOFTWARE IS CONDITIONAL ON YOU AGREEING TO THE TERMS OF THIS LICENCE. IF YOU USE THIS SOFTWARE YOU ARE AGREEING TO THE TERMS OF THIS LICENCE. TO ACCEPT THESE TERMS CLICK “I ACCEPT THE TERMS IN THE LICENCE AGREEMENT”. ACCEPTANCE SHALL BIND YOU AND (IF APPLICABLE) YOUR EMPLOYEES TO THE TERMS
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Free trade agreement What is The Free Trade Agreement? The Free Trade Agreement or FTA is more than just exchanging goods between Canada and America. The FTA‚ best understood in the words of Ronald Reagan is “ A new economic constitution for North America.” (Cameron Pg. 3). It is an exchange of goods between Canada and America‚ free of taxes on import and export products‚ so each of the countries benefits from the other’s industry. The signing of the Free Trade Agreement replaced the General Agreement
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New Jersey Commercial Lease Agreement A landlord of commercial premises in New Jersey requires New Jersey Commercial Lease Agreement to enter into a tenancy contract with the tenant. This 7-page legal instrument has 30 sections comprising of the tenancy terms and conditions. Please review them carefully and prepare this document together as various inputs are required from the tenant as well as the landlord. Notary acknowledgement of signatures is not necessary. Please do not use this document template
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Regional Trade Agreements: India’s Perspective M. RAMESH 14 LL.M 09 Under the Supervision of Dr. Mr. S. Jaswal‚ Asst. Research Professor THE INDIAN LAW INSTITUTE New Delhi LIST OF ABBREVIATIONS BOP … Balance of Payments CA … Court of Appeal DSB … Dispute Settlement Body DSU … Dispute Settlement Understanding ER … English Reports FAO … Food and Agricultural Organization FTA … Free trade agreement GATT …
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