TQM in Manufacturing and Service Organizations 14 April 2010 GM 588 Introduction to Topic Total Quality Management (or TQM) is a management concept coined by W. Edwards Deming. The basis of TQM is to reduce the errors produced during the manufacturing or service process‚ increase customer satisfaction‚ streamline supply chain management‚ aim for modernization of equipment and ensure workers have the highest level of training. One of the principal aims of TQM is to limit errors to 1 per
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Read and respond to the 5 situations below‚ describing what you would recommend given each situation‚ and using at least one of the ethical frameworks or theories discussed in Ch. 12 for each scenario. Submit your answers in a Word document. -------------- Situation 1 The help desk is part of the group assigned to Doug Smith‚ the manager of office automation. The help desk has produced very low quality work for the past several months. Smith has access to the passwords for each of the help desk members’
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Customer service Customer feedback cards- customers fill in feedback cards about the customer service from the company. Customer questionnaires- customers who call the company are asked to do a questionnaire about the customer service they have experienced‚ what they did well and what could be improved. These will then be given to the management within monthly meetings to be discussed and make appropriate changes. Informing future developments- based on the comments from the customers GSK can
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2. What type of exploratory research designs would you suggest for each of the following situations? Justify your answers using specific illustrations and examples. a. The research and development director of Louis Vuitton suggests a new type of cologne for men that could be promoted by tennis celebrity Marat Safin. b. The General Manager of Thai Spices Restaurant in Hong Kong wishes to offer customers two "new and exciting" dinner items that would be a blend of fresh durians‚ herbs and chicken
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reached Michael Powell‚ who was chairman of the F.C.C (Federal Communications Commission)‚ he fined Madison River and forced them to stop preventing their users from utilizing Vonage (Wu). Due to situations such as the Madison River incident‚ net neutrality was created to hold Internet Service Providers (ISPs) to specific operational standards. The term "network neutrality" was coined by Columbia Law Professor Tim Wu to describe the effort by believers of an "open access" communications platform
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poorly-built housing (indicated by the metal roofing of most of the shacks)‚ it would also seem that there has been some effort of redevelopment. Indicated by the high rise flats in the background‚ introducing the formation of housing by building them aloft each other should reduce the proportion of people densely populated in one area whilst allowing further space for the construction of infrastructure – potentially to integrate the slum community with the rest of the city in a more modern space that provides
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563 Characteristics and Environments of a Human Service Organization Paper Khristopher N. Sines BSHS/462 3/29/11 Kevin Benbow Introduction In this paper‚ I will be discussing how human services are initiated in a locally run business. The information will include the organizations vision and mission. The difference between staffing and governed will be included and the determination of which type is used in this particular organization. Stakeholders will be brought up with an explanation
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MESH NETWORK SERVICE PROVIDER) Table of Contents Executive Summery…………………………………………………………………………………………………………………………………. 1 Introduction 1 1.1 Origin of the Study 1 1.2 Objective of the Study 1 1.3 Limitation of the Study 1 2 Situational Analysis 2 2.1 What is WMN (Wireless Mesh Network)? 2 2.2 Wireless Internet Market in Bangladesh 3 2.2.1 Market Competitors: 3 2.3 SWOT Analysis 4 2.3.1 Socio-cultural Factors 4 2.3.2 Market Opportunity Analysis (MOA) 5 2.3.3 Environmental
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Task B your work role Bi Describe the terms and conditions of your employment as set out in your contract of employment or employment agreement. Health and safety It is your duty and responsibility to familiarise yourself with‚ and to comply with the company’s or any third party’s health and safety policies and procedures. Rate of pay Your rate of pay is £7.50 week days and £8.50 weekends per hour; the company will review your pay annually and advise you in writing of any pay change
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OUTSOURCING Introduction In today ’s global competitive marketplace‚ outsourcing is also rapidly becoming a major factor that contributes to profit as well as the success of a company. Global outsourcing that was developed in 1950s has had remarkable influences on international business as well as on global marketplaces (Burkholder 2006). Today‚ with development of science and technology‚ global outsourcing has spread in many countries‚ particular in Asian countries. The reason why outsourcing
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