1. Suppose you are working as an operator in a call centre in India and receiving calls from Americans and Londoners. How would you handle such calls? Ans: As an operator first thing which I would try and ask politely would be that what is the route cause of the problem of the customer and would try and give time for explaining or removing out the frustration after which the customer would then have patience in listening to what we would try and explain. As an operator I would rectify the problem
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* Vishal Patel TRANFORMATION OF TELEPHONES Modern man enjoys a number of wonderful gifts of science. The telephone is one of them. It is the quickest means of conveying messages from one place to another. After the invention of this instrument‚ man has conquered time and space. Our lives have become so busy in the new world and have no time for our family members and relatives. But this distance is not the end because the new technologies have changed our lives in many ways and have connected
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Policies and procedures for promoting positive behaviour |Policy/procedure |Summary | | | | |
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HOW TO MANAGE YOURSELF AND YOUR TIME The knowledge worker- Works mostly with the mind The law of value Multi-tasking. Doing so many things at the same time that you can’t focus on one • Not very efficient. Hurts you • Lowers the IQ more than smoking marijuana Distraction and Interruption • Takes twenty minutes to get back to the point you were at Friction • Inefficiency caused by something not working smoothly • No comfortable work environment Monkey Mind(Emotions) • When your mind runs
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peer-reviewed sources‚ search the UoL online library databases appropriate for your programme for one peer-reviewed article that you could use to support your argument and response to the Discussion Question. Analyse the article you selected for the following aspects of scholarly argument and academic originality: How clear is the argument? How is it organised? How does the author present his or her original ideas to the reader? How and where does the author incorporate outside evidence? Is it used at
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SUBJECT OUTLINE 21875 Organisational Behaviour in Practice Course area Delivery Result type UTS: Business Autumn 2013; City Grade and marks Credit points 8cp Subject coordinator Dr Anthony Fee‚ Management Discipline Group Teaching staff Dr Anthony Fee‚ Management Discipline Group Office: City Campus Building 5‚ Level 4‚ Room D4.11. Email: anthony.fee@uts.edu.au Phone: (02) 9514 3395 (emergency only: 0466 847 707) Fax: (02) 9514 3602 Subject description As organisations are primarily collections
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Course Name: Leading People and Organisations Assessment Task 2: Essay Table of Contents Question 1 3 Question 2 7 Question 3 9 Reference List 12 Question 1 Explain the differences in research between the Competing Values Framework and the 4plus2 formula? The Competing Values Framework (CVF) was developed as a result of the evolution of four management models that were used during the nineteenth century. Quinn and Rohrbaugh (1983) developed the CVF model by defining the dimensions
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How to prepare for a tornado What are tornadoes and how do they form? 1. Tornadoes are winds that are rotating and whirling around. 2. Tornadoes form when a supercell thunderstorm’s cold air mixes with the warm air in a set pattern. The warm air has to rise while the cold air drops. After that the warm air starts to spin and forms the funnel cloud that comes out of the sky. Steps to prepare before a tornado: 1. Prepare your family: a. Have an emergency plan with escape routes. b.
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____________________________________________________________ ____________________________ Short Report: When to Trust Your Gut Alden M. Hayashi surmises that the emotions and feelings of top executives might not only be important to making good decisions but may actually be essential. After interviewing several top executives‚ Hayashi states that he too‚ "Tries to make and track decisions by trusting his gut and not squelching his emotions." ____________________________________________________________
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MINECORP VEHICLE SOLUTIONS PTY LTD PRONTO PROCEDURES End of Month Procedures Goods Received Not Invoiced (GRNI) Reconciliation The objective of this write up is to highlight the importance of monthly review and reconciliation on GRNI. Some common problems and solutions will be discussed here. GRNI- Definition GRNI is an acronym for Goods Received Not Invoiced. A GRNI reconciliation or report has details that support the GL balance in the accounts that represents those receipts of materials
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