organisational procedures when making and receiving telephone calls can vary from business to business‚ but there are some similarities. There is usually a general guidance and training for staff and especially for the reception staff. Many customer service jobs involve contacting customers by telephone. Making an effective telephone call involves some very specific actions and should not be seen as a casual activity. By making a call to a customer you have the opportunity to prepare and are therefore
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OCR Unit number: 107 The Learner will: 1.Understand how to make telephone calls. 1.2 Give reasons for identifying the purpose of a call before making it. To not waste time‚ so you are aware what information you need and are therefore able to ask the right questions. It is also important as you will sound professional and organised‚ which will reflect well upon the company you work for. It may be a good idea to have a checklist written down of all you need to know‚ this
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Making a telephone call On 10/10/12 a work colleague had asked me to make a phone call to Cawthorne Park about a group of learners visiting on the 16/10/12. She asked me to find out if they had any special offers for colleges or large groups. I checked out what information she needed and found out from her the age of the leaners and if they had any disabilities as this could affect if they got a discount. I did an internet search to find the number for Cawthorne Park as this was the quickest
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GIVING AND RECEIVING FEEDBACK This was a crucial moment in the team because to give and receive feedback‚ the team members must be open and willing to accept it. Would any team member lash out and create tensions among the team members? Spock’s comments to others should be well balanced and he would be willing to learn from other people. Mr. Congeniality and The Soul Seeker would receive the feedback gracefully; I only hoped that both could gracefully convey one’s weaknesses. The Contrarian might
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A Telephone call In “A Telephone Call” Dorothy Parker uses repetition‚ tone‚ and point of view to show obsession and give it a voice. Parker shows the deep feelings of a woman experiencing love. The language used and tone of her writing help keep an unstable feeling throughout the story; although she does a good job on balancing positive and negative thinking in the story. The point of view focuses on the confusing thoughts of the crazy woman. Parker takes advantage of repetition as a literary
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A Telephone Call Face to Face with Obsession In “A Telephone Call‚” Dorothy Parker uses diction‚ tone‚ and point of view to expose obsession and give it a voice. Parker reveals the deep feelings of a woman experiencing an infatuation. The language usage and tone help keep a high-paced unstable feeling throughout the story. Point of view focuses on the thoughts and agitations of the crazed woman. To highlight the theme Parker sensibly uses these specific literary tools. Parker takes advantage
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Methods of Payment Payment There are 5 commonly accepted methods of payment: Cash Cash BACS BACS Credit Cards Credit Cards Cheques Cheques Debit Cards Debit Cards © Business Studies Online: Slide 1 Which Methods Are Most Popular? Popular? 45‚000 40‚000 Cash T ra n s a c t io n s ( M illio n s ) 35‚000 30‚000 25‚000 20‚000 Cheques 15‚000 BACS 10‚000 Credit Cards 5‚000 Debit Cards 0 1995 1996 1997 1998 1999 2000 Year 2001 2002 2003 2004
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Module 4 Unit 10 Meetings 74 74 74 76 7R 83 83 83 Making meetings effective Module 2 Unit 3 Telephoning ]8 Could I leave a message? Briefing 1 Preparing to make a telephone call 2 Receiving calls 3 Taking and leaving messages 4 Asking for and giving repetition 5 The secretarial barrier 18 18 19 20 23 24 27 27 27 29 Briefing 1 What makes a good meeting? 2 Chairing a meeting 3 Establishing the purpose of a meeting Unit 11 Sorry to interrupt‚ but ... Unit
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Receive Telephone Calls 1.1 Describe the different features of telephone systems and how to use them Telephone systems have many different features in order for them to be used in a professional manner. Answer Phone - this feature is used for out of office hours. It enables people to leave a message when no one is available to take the call. Call Holding - places a caller on hold when having to do another task. This could be an array of different things such as transferring a call to appropriate
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Reflection Journal 2 (Giving and Receiving Feedback) *Write a short reflection (300-500 words) on giving and receiving feedback: 1) What have you learnt about giving and receiving feedback? For me‚ what I have learnt about giving feedbacks is giving negative feedback after positive feedback actually helps in making feedback receivers feel less hurt and they have high tendency to accept my critism .It is because people feel comfortable when they were praised .After that‚ giving negative feedback
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