Spring 2010 (Jan-Jun) Master of Business Administration-MBA Semester 4 MK0006 – Services Marketing and Customer Relationship Management - 2 Credits (Book ID: xxxxxxx) Assignment Set- 1 (30 Marks) Note: Each question carries 10 Marks. Answer all the questions. Q.1 a. What do you mean by physical evidence in services? Give examples. (5 marks) b. Write a note on service development. (5 marks) Q.2 a. Briefly explain the terms “customer expectation” and “customer perception”. (6 marks) b. What
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The Fashion Channel is a well known cable television network dedicated to fashion only. CEO Jared Thomas founded the network in 1996 and had seen constant growth in sales‚ revenue and profit since its beginning. Thomas understands that in order to stay aggressive the company needs to strengthen its competitive position. Thus‚ Thomas hired Dana Wheeler‚ an expert in marketing. Dana needs to prove that her recommendations of spending more than $60 million in national and affiliate advertising‚ promotion
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UK fashion retailers 348 Department of Information Communications‚ Manchester Metropolitan University‚ Manchester‚ UK Jennifer Rowley Received 15 September 2008 Revised 15 February 2009 Accepted 31 March 2009 Abstract Purpose – The purpose of this paper is to report on exploratory research that aims to contribute to knowledge on online branding‚ and the way in which the online channel is being used to support brands. The focus of this research is the top multi-channel UK fashion
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THE FASHION CHANNEL A TIME FOR CHANGE Implementing Sustainability through Targeted Marketing THE DATA – STRATEGIC MARKETING RESEARCH The Fashion Channel Ad Revenue Calculator Multi Segments One Segment Two Segments Current 2007 Base Strategy Strategy Strategy TV House Holds 110‚000‚000 110‚000‚000 110‚000‚000 110‚000‚000 110‚000‚000 Average Rating 1.00% 1.00% 1.20% 80.00% 1.20% Average Viewers (thousands) 1‚100 1‚100 1‚320 880 1‚320 Average
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OMNI Retail Strategies Decoding DIOR DNA • • • Feminine Princess Sexy CODES • • • Cannage Knot & Oval Rose • • Flirtatious Française • • Avenue Montaigne New Look Distribution Strategy • Dior Beauty is following a multi-channel distribution strategy worldwide. • Mainly sell products at wholesale to dealers and retailers including department stores. • Also sell beauty products in brand retail store together with ready-to-wear section. Retail Presence • With growth much higher than the average
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service. E. pool car service. 2. Air express companies place many small packages into specially designed cylinders that conform to the interior dimensions of a cargo airplane. This practice protects the smaller packages and helps to reduce distribution costs. The air express companies are practicing: A. Containerization. B. Piggybacking. C. Freight forwarding. D. Cylinderization. E. None of the above. 3. A major benefit of _____ is that it protects the products and simplifies handling
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many different factors will influence the business growing or when they develop a new product. To achieve the more effective performance of business‚ the marketer has to analysis each aspect from inside and outside of market which will have the direct or indirect power on the business and their product. Therefore‚ to use SWOT analysis can help marketers to find and increase the strength of business‚ minimize the weakness of a business‚ and identify the opportunities ‚the treats from the outside of
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Ryan Ricker 12 PEPSI CO Product and Distribution Strategy PepsiCo is a multinational food and beverage company. Operating in over 200 countries‚ it is the second largest company of its kind in the world. It can be systemized into four divisions‚ PepsiCo Americas Foods‚ PepsiCo Americas Beverages‚ PepsiCo Europe and PepsiCo Asia‚ Middle East and Africa. Furthermore PepsiCo is organized into six reportable segments‚ which are‚ Frito-Lay North America‚ Quaker Foods North America‚ Latin America
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becoming entertainment channels.. .but in business point of view‚ what they are doing is right to some extent. ..there are hundreds of news channels in India...each month the number is increasing...the aim of every channel is to get new customers and retain the existing...as far as financial cost for maintaining a channel is concerned ‚its huge... so it is a do or die situation for them..a channel has to target all kinds of viewers ..if u examine the viewers of television channels‚ the majority are
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The Future is Online for Apparel Retailers Euromonitor International 26 October 2011 Coming up with innovative ways to harness the huge potential of the internet is the biggest retail challenge facing the apparel industry over the next five years. And at the core of the challenge is the need for a fast‚ efficient and hassle-free returns service. A tipping point for online apparel retailing The practice of waiting in line for an available changing room to try on new clothes might one day
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