METROPOLITAN SOUTH INSTITUTE OF TAFE SITXCOM003A: Deal with conflict situations ASSIGNMENT Student name: Student number: ❖ Question1: Outline a 6 point Complaint handling strategy for a 100 seat upmarket restaurant. Explain each strategy in detail. SOLUTION: With an upmarket restaurant‚ we need to offer a very high standard in customer service. When running a business‚ complaint can not be avoidable as it can happen at any time. Therefore‚ we need to have an appropriate
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Wiesława Brandys Klaudia Dziki Political situation in North Korea INTRODUCTION HICTORICAL BACKROUND Initially the state of North Korea was created as a result of the Cold War conflict between communism and capitalism.1 In August 1945‚ two young aides at the State Department divided the Korean peninsula in half along the 38th parallel. The Russians occupied the area north of the line and the United States occupied the area to its south. 2 It was‚ and in one way remains
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small and medium enterprises. SME financing in the direct financing channels are narrow‚ the financing cost and financing credit risk is high‚ low‚ affected by the policy of discrimination‚ social financial services not harmonious phenomenon. Learn about the causes of SME financing dilemma for many reasons‚ including small and medium-sized enterprise the inadequacy of oneself‚ financial institutions‚ small and medium-sized financial institutions monopoly‚ the lag of development‚ to protect the development
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that I wrote in high school using rhetorical situations I was very excited. This was because I knew exactly what paper I wanted to write about; the paper that I enjoyed the most‚ which was my short story called speech to Roseanne. I wrote it in high school for my teacher Ms. Drysdale’s class. I first began incubating the first day thinking and planning in my head exactly what I wanted to say in this paper. I knew I had to focus on rhetorical situation from my paper which included exigence‚ negative
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which will depend on his goals‚ income and other personal situation . Also he must finds the appropriate balance between risk and desired returns. That means that he must decide the amount of risk while at the same time become comfortable about his investments. This report will analyze the performance of Galfar Engineering which is listed in Muscat Securities Market (MSM). It will be divided into 5 sections which are: * Over view about the
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How to Succeed in Difficult Situations Life is full of ups and downs. Sometimes you’re up‚ sometimes you’re down. But it’s the difficult times where we need a little more support and guidance. It’s how you respond in your moments of difficulty that really defines the type of person you are. When you can improve your ability to get through the difficult times‚ you not only live a happier life‚ but you also grow as a person. There are many things you can do to get through difficult times for example
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phones; and 4) PlayStation game consoles. Sony has the vision‚ technology and content to forge a direction in consumer entertainment that no other company can match. Chapter 2: Analysis In this chapter‚ different data will be used to gain information about the marketing model of Sony BMG . To have the most up to date marketing model‚ results from the last 3 years will be used. (2009‚ 2010‚ 2011) * Analysis of 2009‚10 and 11 * SWOT
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Foreign University Prepare‚ Cook and Finish Food: Vegetable Dishes A Report Researched to the Faculty of the School Of HospitalityManagement In Partial Fulfillment of the Requirements Submitted to: Mr. Edward Dimaculangan Submitted by: Ramone T Unit 15: Prepare‚ Cook and Finish: Vegetables Know how to prepare vegetables for basic dishes A. Describe the preparation methods for basic vegetables When preparing vegetables‚ it requires proper handling. The proper way to prepare vegetables is to
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There are different ways in how two income statements are prepared. For example: the income statement (also known as P&L) of a merchandising company consists of Revenue‚ Expenses (related to the sales volume through the Cost of Goods Sold (COGS) and General & Administrative Expense (G&SA)‚ which all result in Net Income. The income statement of a Service company consists of Service Revenue minus any Expenses related to that service‚ which results in Net Income. Another way to look at it is that
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Outline and evaluate the strange situations During the 1970’s‚ psychologist Mary Ainsworth further expanded upon Bowlby’s groundbreaking work in her now-famous "Strange Situation" study. The study involved observing children between the ages of 12 to 18 months responding to a situation in which they were briefly left alone and then reunited with their mother (Ainsworth‚ 1978). Based on these observations‚ Ainsworth concluded that there were three major styles of attachment: secure attachment‚ ambivalent-insecure
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