TOTAL QUALITY MANAGEMENT By- SANJAY KUMAR* TQM A SUSTAINED MANAGEMENT COMMITMENT TO QUALITY- An Organizations Personality and Culture will ultimately reflect it’s senior Management values‚ If an organization is serious about implementing TQM‚ the Commitments to do so has to start at the TOP‚ and the organization’s Senior Management has to be unwavering in its commitment to quality Focusing on the Customer Lee Lacocca once advertised
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Pharmaceutical Quality Management Part 2 Pfizer Vision‚ Mission‚ and Core Values Pfizer Inc. was established over a century ago in 1849. Just like the other pharmaceutical companies being established around that time‚ Pfizer started out as a chemical company to counteract the times health issues such as intestinal worms and hygienic complications during the civil war which haunted the earlier part of the nineteenth century. Since then Pfizer has risen to be ranked second on the list of top fifty
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Triple Crown‚ they had five difference Triple Crown dedicated to the Employees of Southwest Airlines for their excellent achievements. Their Mission and Vision Statement Mission The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and Company Spirit. To give ordinary people the opportunity to fly. To the employees We are committed to provide our Employees a stable work environment with
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Issue paper one: Productivity and Quality Management Executive Report Prepared by G.Y. Attanayake MBA/2003/1448 Course : MBA 501 Managing Business Operations Dr. Travis Perera and Mr. A.K.L Jayawardana July‚ 2003 POSTGRADUATE INSTITUTE OF MANAGEMENT University of Sri Jayewardenepura TABLE OF CONTENTS PAGE NO. EXECUTIVE SUMMERY 4 1.0 INTRODUCTION 5 1.1 MEASURING PRODUCTIVITY IN THE MANUFACTURING AND SERVICE SECTORS 1.1.1 Productivity Defined and Explained 5 1.1.1.1 Why Productivity
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Quality management and international standards Quality is the ability of a product or service to meet customer needs and exceed them. Implications of quality In addition to being a critical element in operations‚ quality has other implication: Company reputation – an organization can expect its reputation for quality – be it good or bad – to follow it. You are known by the company you keep! This statement does not only apply to individuals but organizations as well. Quality will show up in perception
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TOTAL QUALITY MANAGEMENT Lecture I History of Quality During the early days of manufacturing‚ an operative’s work was inspected and a decision made whether to accept or reject it. As businesses became larger‚ so too did this role and full time inspection jobs were created. Accompanying the creation of inspection functions‚ other problems arose: • More technical problems occurred‚ requiring specialized skills‚ often not possessed by production workers • The inspectors lacked training • Inspectors
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Samar MODULE II PROCESS CONCEPT Overview This chapter covers the fundamental concepts and rationale of the process management and communication in client-server system. A process is a program in execution. As a process executes or it changes state. The state of a process is defined by that process’s current activity. Each process may be in one of the following states: new‚ ready running‚ waiting; or terminated. Each process is represented in the operating system by its own process control block (PCB)
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related=3 http://www.jiscinfonet.ac.uk/infokits/project-management/communication-collaboration/methods-of-communication/ http://www.cliffsnotes.com/more-subjects/principles-of-management/communication-and-interpersonal-skills/methods-of-communication http://www.slideshare.net/rgiles1/management-polc?qid=7fa8a49f-1661-4b6a-bc1c-5fa6c65c7701&v=default&b=&from_search=1 Controlling Process In Action Let’s look at examples of the controlling process in action. Sam‚ the manager of TQM Auto Repair Shop
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Quality management worldwide Total quality management in India ± perspective and analysis R. Jagadeesh Introduction For more than four decades after independence the companies in India enjoyed a protected market with virtually no competition‚ and some of them even monopolised the market‚ with customers having little or no choice. As a result complacency set in‚ and no pressure existed for improvement or change. However‚ the policy of globalization and liberalization adopted by the Indian Government
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Management – Marketing - Tourism THE ROLE OF LEARNING ORGANIZATION IN KNOWLEDGE MANAGEMENT PROCESS Ph.D. Student B loi Ionu -Cosmin University of Craiova Faculty of Economics and Business Administration‚ Romania Abstract: The content and the organization of work represent dimensions which do not only involve mobilizing competencies but are also dimensions in which competencies are developed. In an organization people create‚ accumulate or transfer knowledge‚ ideas‚ values‚ attitudes‚ feelings
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