EXECUTIVE SUMMARY Customer service is the service provided to customers before‚ during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales‚ because consumers might take their business to a competitor. Good customer service involves developing bonds with customers‚ hopefully leading to long term relationships. It
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Contents BACKGROUND 2 Methods 3 Observations 3 Interviews 4 Data analysis 5 Results 5 Observational Results 5 Observed waiting time and service delivery time at different service stations 6 Socio-demographic characteristics of respondents 6 OPD clinics: patient experiences at the entrance gate‚reception and medical records 6 OPD clinics: consultation waiting time 7 OPD clinics: complaints and recommendations 7 Interviews with patients at the laboratory 8 Patient satisfaction
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1. ------------------------------------------------- Types of searching 2.1 Binary search tree In computer science‚ a binary search tree (BST) is a node based binary tree data structure which has the following properties: * The left subtree of a node contains only nodes with keys less than the node ’s key. * The right subtree of a node contains only nodes with keys greater than the node ’s key. * Both the left and right subtrees must also be binary search trees. From the
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had to present more various services with higher quality due to the increase in competition and keeping the durability and their profitability. Indeed in these years the increasing trend of competitive environment in the banking industry of the country attracted banks to the field of offering banking services expected by the customers more than before. In this issue paying attention to the effective factors on customers’ expectations and its relationship with services quality is one of the important
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Crime Data Comparison Crime Data Comparison Crime is being committed every second of each day around the world. Citizens of certain communities view crime as unwanted and causes of unnecessary stressors‚ although citizens from the lower class society view crime as a normal standard for everyday life. Certain crimes across the United States can be directly associated with gender‚ ethnicity. For instance‚ woman shoplift more than a man‚ and men conduct more violent offenses such as murder
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POLYMER DATA HANDBOOK *Home *Browse/Search Contents *Browse by Polymer Class *Browse the Index *Online help Copyright © 1999 by Oxford University Press‚ Inc. EDITED BY JAMES E. MARK‚ UNIVERSITY OF CINCINNATI PUBLISHED BY OXFORD UNIVERSITY PRESS The online version of the Polymer Data Handbook includes key data on over two hundred polymers. Please note that entries are presented as PDF files and can only be read using Adobe Acrobat Reader Version 3. If you do not have the freeware reader‚
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It’s a good case studies quoted from the web link here (Written by Microsoft): http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000002880 Infosys Creates Cloud-Based Solution for Auto Dealers using SQL Data Services Infosys Technologies Ltd. is an IT transformation leader for its clients around the world. With over 95‚000 employees in more than 64 offices around the world‚ the company constantly searches for the best technology to help its customers meet their business
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Data Management Strategy in Organizations Today Regardless of the size of an organization‚ proper data management is vital for innumerable reasons. Data is stored in various forms- computer‚ paper‚ or any form of electronic media. Some data can be obstructed after a certain period‚ but other data would be crucial for the operative management of a company. In other words‚ inadequate data management could contribute to the success or failure of an organization. Unfortunately many companies have
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Chapter 12 Data Envelopment Analysis Data Envelopment Analysis DEA is an increasingly popular management tool. This write-up is an introduction to Data Envelopment Analysis DEA for people unfamiliar with the technique. For a more in-depth discussion of DEA‚ the interested reader is referred to Seiford and Thrall 1990 or the seminal work by Charnes‚ Cooper‚ and Rhodes 1978 . DEA is commonly used to evaluate the e ciency of a number of producers. A typical statistical approach is characterized
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GUIDANCE SERVICES IN ELEMENTARY‚ SECONDARY & TRETIARY LEVEL The school is expected to provide more than just teaching and instruction. A school programme includes all those activities other than instructional which are carried out to render assistance to pupils in their educational‚ vocational‚ personal development and adjustment. GUIDANCE SERVICES IN ELEMENTARY The elementary school counsellor serves the needs of all elementary students‚ to help them develop‚ academically‚ socially and emotionally
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