CU672 - Make and Receive Telephone Calls 1.1 Describe the different features of telephone systems and how to use them Telephone systems have many different features in order for them to be used in a professional manner. Answer Phone - this feature is used for out of office hours. It enables people to leave a message when no one is available to take the call. Call Holding - places a caller on hold when having to do another task. This could be an array of different things such as transferring
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OCR Unit number: 107 The Learner will: 1.Understand how to make telephone calls. 1.2 Give reasons for identifying the purpose of a call before making it. To not waste time‚ so you are aware what information you need and are therefore able to ask the right questions. It is also important as you will sound professional and organised‚ which will reflect well upon the company you work for. It may be a good idea to have a checklist written down of all you need to know‚ this
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Chapter 5 Operating and Financial Leverage Discussion Questions |5-1. |Discuss the various uses for break-even analysis. | | | | | |Such analysis allows the firm to determine at what level of operations it will break even (earn zero profit) | | |and to explore
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Service Learning Report The very first day that I went to Taft to cadet teach I was very nervous. I was nervous to leave the high school‚ to get in my car and drive to Taft. I was terrified to park and walk in. I thought to myself “Where am I going to park?”‚”Do we go to the front office first?”‚”What if they do not like us?” I had all of these questions running through my head. So we parked at Taft and we walking in with the rest of the group. It was weird waiting for the doors to unlock‚ but as
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Assignment #2 – Urban Outfitters Continuing Case Study – Marketing a Business 1- Explain why Sears or Wal-Mart cannot effectively create a trendy counterculture image. The reason why Wal-Mart or Sears cannot effectively create a trendy counterculture image is because‚ in the case of Wal-Mart‚ it operates on a high volume low profit margin. They also state that the only way to do this is to be able to mass-produce‚ have products mass-produced for‚ or at least‚ buy in bulk
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Censored data & Truncated data Censoring occurs when an observation or a measurement is outside the range and people don’ t know the certain value. The value is always above or below the range that people set. However‚ truncated data means that because of the limits‚ such as time‚ or space‚ people lose some data. Truncation is to cut off the data. In other words‚ we have collected and use the data‚ but the data is not in the range we have. It is called censored data. We don’t use the data because
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quality product" or "work of average quality". The quality of a product or service refers to the perception of the degree to which the product or service meets the customer’s expectations. The quality management and quality control should be performed in all the levels. The scheme bellow demonstrates how the quality management functions in the Fast-food restaurants: In my initial research I would like to investigate two companies from the same business sector which is Entertainment and the industry
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Introduction: Data breach has always been a sensitive topic‚ let alone when the data breach is related to banking. In the mean time‚ there’s a breach was found happened to the online banking system of the competitive bank of First Union Bank‚ and the hacker had stolen quantities of customers’ personal information and data. It has been an alarm for all the banks‚ it reminds the whole society to be alert of the damage caused by the data breach. The Chief Information Officer of the First Union Bank
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standardized services. To meet the different needs of customers in each individual country while maintaining the same standards of services‚ global marketing strategy plays a critical role. Being a leader in upscale hotel chain industry‚ The Ritz-Carlton Hotel took a unique path to compete with its rivals. Founded on principles of groundbreaking levels of customer service‚ and with guest satisfaction being the highest mission‚ the Ritz-Carlton Hotel Company‚ is the first and only hotel company to win
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ENGL 1101 Why Companies Profits Declined Since the beginning of the last recession United States companies profits have declined drastically. Small local businesses were hurting because of the recession. Record shows “The boom in American corporate profits‚ which has far outpaced the gains in the broader economy since the end of the last recession‚ is faltering” (Schwartz). Even companies worldwide whose majorities of its customers were Americans suffered a loss. Europe economy has taken a down
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