“Do what you do so well‚ that they will want to see it again and bring their friends” ~ Walt Disney (Film producer and entrepreneur) Topic Five: Dealing with Customers and Clients Customer service is the process of being of help or assistance to customers. This topic would mainly cover how organizations must cater for their customers’ needs by making them feel comfortable and respected and by anticipating and meeting their needs for information and action efficiently and courteously. Objectives:
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The Overall Direction of disruptive Technologies Voice over Internet Protocol is a telephone service operating over the internet. VOIP provides quality voice communication services to anyone with access to a high speed internet connection which is a growing norm in our society. Voice over Internet Protocol is an exciting innovation to communication technology and can be delivered in one of many ways including: 1) PC to PC 2) PC to Phone 3) Phone to Phone New Innovations generally have several
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of the telephone and utility poles to support power lines and various other public utilities along with the racism towards the African
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ideas that they came up with in their heads. Some succeeded‚ while other just had to proceed back to the drawing board. However‚ as a result of multiple experimenting‚ many inventions have really made a mark in history‚ especially the automobile and telephone. Before cars were invented‚ people had to rely to get from one destination to another by foot or animal‚ and a majority of people traveled by foot. This created a huge inconvenience for those who had to go great distances in order to get to where
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A telephone‚ or phone‚ is a telecommunications device that permits two or more users to conduct a conversation when they are not in the same vicinity of each other to be heard directly. A telephone converts sound‚ typically and most efficiently the human voice‚ into electronic signals suitable for transmission via cables or other transmission media over long distances‚ and replays such signals simultaneously in audible form to its user. The wordtelephone has been adapted into the vocabulary of many
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The Advent of Modern means of Communication Communication has always been critical to the establishment and maintenance of power over distances. From the Persian‚ the Greek‚ the Romans and the British‚ efficient networks of communication were essential for the imposition of imperial authority‚ as well as for the expansion of international trade and commerce on which these empires were based. Indeed‚ the extent of the empires can be taken as a efficiency of communication. Early Modes of Communication
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For the task‚ I would like you to conduct research into which communication support services and tools are available to you and your clients; I would like you to find 2 support services. Consider: How accessible the service/tool is - what is the process for accessing the support? What types of communication barriers this tool or service might help you to overcome? The Jobcentre Plus is a one of many support services which we use at Amethyst and have been one of the better service for
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1. How would you assess the attractiveness of the telephone industry in Japan at the time of the launch of i-mode services? What would you conclude from a five forces industry analysis? • The attractiveness of the telephone industry at the time of the launch of the i-mode services was very high because of the deregulation of the telephone industry by the Japanese government. While DoCoMo currently controls 57% of the Japanese market‚ many other companies world wide were very interested in the
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process that Rita would have to go through to switch telephone services. What would you do in her place? Advantages: A. VOIP converts phones calls into data‚ the integration of telephone‚ TV‚ and data is extensive. Rita will be able to access complete call lists on their PCs‚ send pictures from cell phones directly to set-top boxes and easily manage computer-based telephone address books. B. No longer distant charges with digital telephone. C. The physical location of equipment doesn’t matter
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PREPARED BY RATUL PAUL(08122003049) SAMOSHRI MITRA(08122003058) DEBAPAM DAS(081220030) ARNAB BISWAS(08122003023) UNDER THE GUIDANCE OF Prof. Ramanath Dutta Department of Electronics and Communication Engineering ST. THOMAS’ COLLEGE OF ENGINEERING & TECHNOLOGY 4 Diamond Harbour Road‚ Kidderpore Kolkata 700 023 CERTIFICATE Department of Electronics and Communication Engineering ST. THOMAS’ COLLEGE OF ENGINEERING &TECHNOLOGY‚ KOLKATA This
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