APPLICATION OF QUALITY GAP MODEL TO MEASURE QUALITY OF PHARMACISTS SERVICE IN RETAIL PHARMA SETTINGS Introduction Pharmaceutical market in India is about $ 11.1 billion growing at the rate of 17.6% and expected to reach $20 billion (Rs. 88‚820 crore) by 2015.India’s pharma market is 13th largest in terms of the value and 4th largest in terms of the volume. Currently only 1%-3% of the pharma retail is in the organized sector. The size of India’s pharmacy retail market is estimated at $4.5 billion
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table and snag an orange pipe cleaner‚ counting down the minutes till 9:30. I stare at the program once again‚ hoping my name would magically disappear from it. But no. Among my notes scratched while bouncing in the car‚ was my name several times in bold black letters. Why‚ oh why‚ did I agree to do this? I free my matted pipe cleaner from a sweaty fist and reach for my coffee‚ hoping to preoccupy my hands. I take the obligatory sip and think‚ “Eww!” A red pipe cleaner appears in my hand. I find another
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PROJECT CHARTER FOR CLEANERS’ MANAGEMENT INFORMATION SYSTEM CLEANING TECHNOLOGIES LIMITED (CTL) PRESENTER : Josphat Orora Ondigo K.C.S.E. INDEX NO. : 552016046 TITLE : CLEANERS’ MANAGEMENT INFORMATION SYSTEM SCHOOL : RONGAI AGRICULTURAL AND TECHNICAL HIGH SCHOOL YEAR : 2010 SUBMITTED TO : Kenya National Examination Council (KNEC) CLEANERS’ MANAGEMENT INFORMATION SYSTEM Focus Road‚ P.O. BOX 453626 Nakuru Kenya Telephone: 0721218246 Fax: 254-858585666
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Case overview Dyson is the world’s leading company in vacuum cleaner industry with its strength in technology and innovation. James Dyson‚ the creator of Dyson Company‚ introduced innovative vacuum cleaner which eliminated the need for both bag and filter. However‚ as big vacuum cleaner manufactures refused to license for his technology‚ Dyson decided to develop his own manufacturing company. Luckily Dyson was able to sign a deal with Japanese company‚ which funded him in research and development
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GAP Analysis: A technique that businesses use to determine what steps needed to be taken in order to move from its current state to its desired‚ future state. Also called need-gap analysis‚ needs analysis‚ and needs assessment. Gap analysis consists of (1) listing of characteristic factors (such as attributes‚ competencies‚ performance levels) of the present situation ("what is")‚ (2) listing factors needed to achieve future objectives ("what should be")‚ and then (3) highlighting the gaps that
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Based on the research I conducted about Gap‚ I would characterize their culture as adaptive. They would be stupid not to be in the fashion industry with trends constantly changing‚ they need to be up to date with the latest fashions. Ever since 1969‚ Gap Inc. has expanded not only horizontally but vertically as well. They created stores such as Old Navy and Banana Republic. In addition to Gap opening new stores‚ they have expanded globally to reach a new customer base. Their innovation and creativity
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The Bestclean is a new cordless vacuum cleaner. An analysis of the task of building the Bestclean reveals the following list of relevant activities‚ their immediate predecessors‚ and their duration. Job Description Immediate Predecessors Normal Time(Weeks) A Product Design 6 B Market research Plan 2 C Manufacturing and engineering A 3 D Prototype A 5 E Marketing Brochure A 3 F Cost Estimate C 2 G Testing D 3 H Market survey B‚E 4 I Pricing and forecast H 2 J Final report F‚G‚I 2
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“Generation gap” I lived enough time around my grandpa to have a clear perception about how different is the old generation to the new generation or as known “generation gap.” There is no doubt that every generation is different in many ways from the old ones. The Children’s generation is different from their parents’ generation. There are certain aspects to that difference and these aspects may be positive as well as negative. In my view‚ there are three main reasons that make that difference:
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Most Effective Hand Cleaner Introduction: The purpose of this experiment is to: (a) determine if hand soap or alcohol gel is the most effective in killing Staphylococcus aureus (b) obtain the statistical difference of effectiveness in killing S. aureus between hand soap and alcohol gel. The null hypothesis is that neither hand soap nor alcohol gel is effective in killing S. aureus more than the control group which is nothing at all. The alternate hypothesis is that hand soap versus the control
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Gap Analysis- Parameters to Measure Service Quality Apr 6‚ 2010 Paulami Roy The Gap Model - Canada Small Business Financing Program The Gap Model is an effective tool for identifying and rectifying service quality and service delivery gaps. Service marketing is inherently different from product or goods marketing. Services are distinctively characterized by their intangible‚ heterogeneous‚ inseparable and perishable nature. A service marketer builds his marketing strategies on five service quality
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