Introduction of the case Presto Cleaner is a company who offer a cleaning service. The president of the company‚ Mr. Sewickley‚ has had a brilliant idea to improve service by installing a new computer system designed to cut the customers waiting time and simplify the drop-off and pick up process. This system worked fine until one of the costumers send a complain letter at Mr. Hoffner‚ that is the responsible of the Complaining Office‚ whose job is to be close to the customers expectation. Analysis
Premium Complaint Service of process Customer
Executive Summery. Presto has been Mr Shelton’s main laundrette because of its opening and closing hours it has suited him most because of the hours he works he doesn’t mind that its bit more expensive than other dry cleaners. One day Presto decided to get a new system and things all went downhill for Mr Shelton when his laundry went missing. He never had a problem like this before so he was very frustrated. Mr Shelton has tried everything to get through to the complaint officer but there was no
Premium Customer Laundry symbol Laundry
Presto Cleaner recently introduced a new computer system aiming to speed up the pickup and drop-off processes. However‚ soon after the new computerized system was introduced‚ Mr. Sewickley‚ the company president‚ received an angry complaint letter from a very upset customer‚ Mr. Shelton‚ because of a lost order. After a series of ineffective communication with the customer complaint office’s manager Paul Hoffner‚ Shelton only grew even more upset and was extremely dissatisfied with the way things
Premium Customer service Computer Customer
The Case Of A Complaining Customer Executive Summary Presto Cleaners is Mr Shelton ’s regularly used laundrette‚ he feels that although their prices are more than local competitors‚ the friendly staff‚ longer opening hours and convenience makes up for this. This opinion has now changed following recent events. Mr Shelton drops off hes laundry for a service clean‚ and when he arrives at the store to collect it he ’s was informed that a new computer system has been installed and this is to
Premium Management Customer service Quality of service
organizational characteristics‚ business processes and information systems. Company’s resources and capabilities include all of the financial‚ human‚ and organizational assets used by firm to develop‚ manufacture‚ and deliver products and services to its customers. Company "Zoots" before they move further has to answer to the question "What corporate strategy should be the right one for the company’s future in the dry cleaning business?" Competition: Zoots is able to perform very well in basic strategies:
Premium Strategic management Management Marketing
Tiffin University Case of complaining consumer Submitted for Course Number: MKT 523 Course Title: Marketing Management Course Professor: Michael Wisnor By Li Wang 11/7/2012 Identification of the Issues The major problem faced in this case is Presto Cleaner’s poor service. They do not identify customer needs in order to match their expectations to the organization objectives. It seems like Mr.Hoffner neglects Mr.Shelton’s requirement and delays to handle this case for a long time. However
Premium Customer Consumer protection Consumer
April 2014 The Fine Art of Complaining Whenever we have an issue in life that we feel deserves complaining‚ we often tend to get it wrong in a few different ways. We stay silent and don’t shed light on the issue; we over react by yelling and or jumping down someone’s throat; or we present the issue but reframe from standing firm and having it ameliorated. This causes us‚ as customers‚ to be unsatisfied with the service that is being given. “The Fine Are of Complaining” gives you the steps on what
Premium Complaint Pleading
Rosmah Binti Mohd Lazim‚ Jun 2010 Intake‚ Ipg Kampus Melaka‚ Melaka. The Director‚ Ipg Kampus Melaka‚ Melaka 27th AUGUST 2012 Dear Sir‚ Poor Maintenance of Hostel Block A I am writing this letter is to have your attention to the above title. On behalf of the students block A I want to complain about the dismal conditions we have been putting up with for the past couple of months. 2. The main complaints
Premium Recycling Sewage Parking lot
Engineering Studies- Household Appliances Macquarie Anglican Grammar School Engineering Report The Vacuum Cleaner By Paul George 2nd March‚ 2007 Summary The vacuum cleaner is a household appliance that cleans by suction. It is generally used on a textured surface‚ such as carpet‚ and is pushed over the surface‚ sucking up dust and dirt as it goes. The suction is created by an air pump‚ a partial vacuum; it creates a difference in pressure between the inside of the machine
Premium Vacuum cleaner Vacuum Suction
Zoots—The Cleaner Cleaner Case Analysis This company has an amazing concept and leadership which makes it appealing for potential customers‚ investors‚ and lenders. There are very few problems with this company but the main issue that the company is facing is the paradoxical problem of having too much volume. They are still growing across the country and the customers they are serving are so happy. Why? Customer convenience. These issues will be discussed as well as other aspects of the SWOT
Premium Environmentally friendly Customer Environment