CHAPTER 1 IMPORTANCE OF QUALITY Quality is the business of doing business —Anonymous The importance of quality‚ be it in product or service‚ cannot be overemphasized. Just study some of the tips given from time to time to make matters easier for everyone. For instance‚ Indian Government’s Postal Department‚ one of the most extensive‚ popular and efficient in the world issues guidelines such as “PIN Code helps speed up your mail. If the PIN Code in your address is missing or inaccurate‚ please send
Premium Customer service Customer
What is Elasticity? - Elasticity refers to the degree of responsiveness in supply or demand in relation to changes in price. If a curve is more elastic‚ then small changes in price will cause large changes in quantity consumed. If a curve is less elastic‚ then it will take large changes in price to effect a change in quantity consumed. Graphically‚ elasticity can be represented by the appearance of the supply or demand curve. A more elastic curve will be horizontal‚ and a less elastic curve will
Premium Supply and demand
Quality Associates Inc. | To: | Peter Dalley | From: | Harp Bhander | Date: | 5/17/2013 | Re: | Analysis Results | Quality Associates‚ a consulting firm has been approached by a client to analyze their manufacturing process. The client came to Quality Associates with a sample of 800 observations that they had collected during times when the manufacturing process was running smoothly. The sample of 800 yielded a sample standard deviation of 0.21. Quality Associates suggested that the
Premium Standard deviation Statistics Arithmetic mean
Notes Intention – SOCIAL OR DOMESTIC- do not intend to create legal relations. Balfour v Balfour (1912) Categories of rebuttal – The nature of the document (if drafted by solicitor) - Agreement may expressly state legal relations - Surrounding Circumstance may indicate intention Merritt v Merritt (1970) -Significant reliance on promise- consequences are sufficiently serious. Wakeling v Ripley (1951) - COMMERCIAL NATURE- do intend to create legal relations. Edwards v Skyways (1964)
Premium Contract Contract law
MKTG1255 – SERVICE QUALITY PRACTICE MULTIPLE CHOICE QUESTIONS THE QUESTIONS ARE FOR PRACTICE ONLY. THERE IS NO INDICATION THAT YOU WILL BE ASKED THE SAME QUESTION(S) IN THE FINAL EXAM. 1. ____________ represent a special type of order taking that entitles customers to a specific unit of service. a. Suggestions b. Reservations c. Trackers d. Repossessions e. Contracts 2. Which of the following is NOT considered an example of a hospitality element? a. Greeting b. Toilets and washrooms c. Advice
Premium Customer service Black-and-white films Customer
Educator Evaluation Policy Cheat Sheet: State and Local Level Responsibilities Act 54 and Bulletin 130 delegate distinct responsibilities to the state‚ as well as to traditional local school districts and charter schools and/or networks. The tables below summarize the responsibilities that apply to each. State Level Responsibilities Citation Provide a Value-Added Model for use in educator evaluation. R.S. 17:3902(B)(5) Develop measures of student growth for Non-Tested Grades and Subjects. R
Premium Local government Education Evaluation
Ransom‚ S. B. (2008). The healthcare quality book: Vision‚ strategy‚ and tools. (2nd ed.). Health Administration Press: Chicago‚ IL. Quality Improvement Processes and Approaches “Form follows function‚” a concept founded in the field of architecture‚ describes the importance of understanding what you want to do before you determine how you are going to do it. The premise behind the principle also applies when an organization is deciding what quality improvement process or approach to adopt
Premium ISO 9000 Quality management Management
Qualities of a Prince Machiavelli’s “The Qualities of the Prince” gives the idea of what makes an all around good ruler. He wrote guidelines touching several topics such as war‚ reputation‚ generosity‚ mercy‚ and cruelty. All of these topics preach words on how to avoid being hated but still keep power. Machiavelli’s guidelines say‚ a prince should hold absolute control of their territories‚ and there should be no limit necessary to accomplish this result. Concerning military‚ war must always
Premium Political philosophy The Prince Cesare Borgia
financial‚ political‚ emotional‚ occupational‚ psychological‚ educational or other types or consequences of failure‚ damage‚ error‚ accidents‚ harm or any other event which could be considered non-desirable. Safety can also be defined to be the control of recognized hazards to achieve an acceptable level of risk. This can take the form of being protected from the event or from exposure to something that causes health or economical losses. It can include protection of people or of possessions.
Premium Federal government of the United States United States Environmental Protection Agency Safety
www.sciedu.ca/ijba International Journal of Business Administration Vol. 2‚ No. 1; February 2011 Comparative Analysis of Business Students’ Perceptions of Service Quality Offered in Kenyan Universities Sarah Wambui Kimani (Corresponding author) The Catholic University of Eastern Africa P. O. Box 62157‚ 00200‚ Nairobi‚ Kenya Tel: +254-716-642262 E-mail: swambui@cuea‚ swambuikimani@yahoo.com Elias Kiarie Kagira Department of Business Administration‚ Africa Nazarene University (Kenya) P.O
Premium Higher education University