inflight services. This company is none other than Singapore airlines. The company was founded on 1st may 1947 and was known as Malayan Airways Limited which in 1972 split into Singapore airlines and Malaysian airline system. After this Singapore airlines went on to expand with newer aircrafts and airbuses. It went on to become worlds most awarded airline. With flights over 62 destinations in 35 countries over 6 continents. 0The airline is known for its excellent customer service‚ inflight service
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would survive this restructuring. NOTE 1. Source: Jupiter Communications‚ 2000. WESTjET AIRLINES (A): THE CULTURE THAT BREEDS A PASSION To SuccEED Prepared by Ken Mark under the supervision of Professor Gerard Seijts Copyright© 2001‚ lvey Management Services INTRODUCTION It was April 17‚ 2001‚ and WestJet ’s market capitalization had just surpassed that of Air Canada ’s‚ the country ’s leading airline. "We ’re in the hospitality business and our culture is everything to us‚" stated Don Bell
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CASE PREPARATION : SINGAPORE AIRLINES 1. WHAT IS THE ‘SERVICE CONCEPT’ OF SINGAPORE AIRLINES?Singapore Airlines handles a strategy of Service Excellence which means they have to deliver an outstanding service to their customers all the time and on every aspect of the flying-experience. Furthermore they want to provide this high quality service in a safe‚ reliable and economical way‚ so this excellence also has to be cost-effective. Singapore Airlines understands that to give their customers the
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Price / Earnings Ratio Q1: (Introductory) What three alternative measures of the price-earnings ratio (P/E ratio) are described in this article? Answer: Following are three price-earnings ratio described in the article: 1. P/E ratio 2. “Forward” P/E ratio 3. “Trailing” P/E ration Q2: (Advanced) Which of the three measures matches the definition of the P/E ratio given in your textbook? Explain your answer. Answer: Books has only discuss the simple P/E ratio‚ PE ratio measures how much investor
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Southwest Airlines Over 35 years ago‚ Rollin King and Herb Kelleher decided to create a different type of airline. They began with the simple notion: If you get your passengers to their destinations when they want to get there‚ on time and at the lowest possible fares‚ and make darn sure they have a good time doing it‚ people will fly your airline. They were right (Southwest Airlines‚ 2004)! What began as a small Texas airline has grown to become one of the largest airlines in the United States
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evaluate the adaptation of the marketing mix (MM) of two airlines with respect to a certain marketing tactic. Therefore‚ Etihad Airways‚ the national carrier of the United Arab Emirates (UAE) and the South African low-cost carrier Mango have been chosen for the comparison. Hence‚ brand positioning and awareness will be appraised as a marketing tactic for both airlines. Secondly‚ this report will compare and evaluate how these two airlines adapt product and promotion as part of the MM in order
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KFA was an airline for people with a taste for luxury. While its astronomical fares pushed it out of the bounds of the country’s biggest consumer section - the middle class - the airline’s in-flight service standards were set too high to maintain for a long time . Fliers were treated to expensive wine‚ quality food and best entertainment facilities even on domestic‚ short distance flights. The airline staff‚ till the time they got their salaries‚ were among the best paid in the country
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believe that governments must incorporate natural law principles into their legal systems before justice can be achieved. There are three schools of natural law theory: divine natural law‚ secular natural law‚ and historical natural law. Common law in Malaysia takes the form of Natural law RULE OF LAW: The Rule of Law‚ in its most
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Malaysia Economic Growth At independence from the UK in 1957‚ Malaysia had a population of just 7.4 million. Its population has since grown swiftly. 2005 the country had around 26.8 million people and the current estimation is that it will rise by 2010 to around 29 million. Before Independence‚ Malaysia was a low‐income economy. Business enterprises were small scale‚ largely localized‚ and primarily family‐based. Over time‚ the economy has diversified beyond agriculture and primary commodities
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The formation of Malaysia Malaysia was formed in 1963 out of a number of former British colonies: the Federation of Malaya (comprising 11 states)‚ which had achieved independence in 1957; Singapore‚ which had been self-governing since 1959; and two territories in northwestern Borneo‚ Sarawak and Sabah (then known as North Borneo)‚ which by 1960 were well advanced on the road to independence. The newly elected government of Singapore was in favour of merging with Malaya‚ and in 1961 Tunku Abdul
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