1. How can Lafarge-Aget differentiate its position in the eyes of customers? Aget is operating in a commodity market. Is only way to avoid price wars and to gain more market share is by differentiating themselfs from the other suppliers by providing there customers additional value. Aget should invest in establishing a customer – supplier relationship. This relationship should address the following issues: * More frequent written/electronic communication – lower acquisition costs for firms
Premium Customer service Marketing Customer relationship management
Assessment of the Internal (Micro/Operating) Environment What is the organization’s current strategic vision? * Southwest Airlines has a mission‚ vision‚ and Triple Bottom Line Commitment to performance‚ people‚ and the planet. * The mission of Southwest airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and Company Spirit. * The strategic vision includes a low-price and no-frills strategy‚ with a low-cost
Premium Airline Southwest Airlines Low-cost carrier
MANAGER IS A CHANGE AGENT The label “change agent” is often accompanied by misunderstanding‚ cynicism and stereotyping. Managers‚ employees and HR professionals alike have questioned the value of this role in their organization. However‚ as organizations of all kinds face unrelenting changes in their environment‚ the need for individuals who are capable of turning strategy into reality has created a new legitimacy for the change agent role – which is often located within the Human Resource function
Premium Project management Management Problem solving
Well do keep these main points in mind 1. Expresses appreciation for the way you worked‚ co-operated‚ learned or lived with. 2. Characterize the leaving person. 3. Link her or him to the history of the community‚ place‚ company‚ school or college. 4. Achievements‚ successful projects? 5. Memories‚ stories‚ anecdotes? 6. Why is she or he leaving? What do you think of it? Describe your feelings. 7. Wish her or him all the best for future successes. 8. State: We won’t forget you‚ followed by:
Premium Kaya
Sustainability Change Agent Abilities Required to Help Create a Sustainable Future In order to be a successful sustainability change agent‚ an individual must have the following: 1. 2. 3. Knowledge of the environmental‚ economic‚ and social issues related to sustainability (understanding); A value system and self-concept to support and under gird the actions of a change agent (motivation); and Change agent abilities (skills). Change Agent Abilities: The following is a listing of change agent abilities
Premium Education Leadership Higher education
a travel agent is to avoid having to do all the research and planning yourself. Agents must be leaders and be able to take charge over all arrangements in order to bring clients’ dream vacations to fruition. 2. Computer Literacy * Helpful travel information is acquired by computer and travel publications—from weather conditions to travel documents‚ money exchange rates‚ local customs and popular tourist attractions. Proficient computer skills are a must. In particular‚ agents must skillfully
Premium Travel agency
Agent Ruby is an interactive program‚ which would collect information from users around the world‚ developing and functioning as a result of human input. I choose this artwork because it caught my attention to talk to a computer program. Before I started finding information about the artist who made this artwork‚ I wanted to interact with Agent Ruby to see how it really feels to talk and express myself to something that is not a human being. There are moments in life that you just need a break‚ to
Premium Facebook Twitter Social network service
FBI agents go under rigirous training to become an agent. It takes a lot of skill and have plenty of physical training. Theres a lot of experience and education you need to become and FBI agent. There are also many requirements you need to pass like you need to be between the ages of 23 and 37 and you need to be a U.S. citizen. You need to have 20/20 vision in at least one eye. You need to have a bachelors degree in a really good college. You need to major in law‚ accounting‚ science‚ or language
Premium Federal Bureau of Investigation United States Criminal justice
street travel agents seeking a human touch. ABTA (2012) reveal that "consumers value the help of a human being and the reassurance of dealing with someone face-to-face". In order to deal effectively with this problem of disintermediation‚ the topic has been researched with the purpose of investigating the future situation concerning high street travel agents. Main body/ discussion According to the latest figures from ABTA (2012) consumers are turning back to the high street travel agents. Its latest
Premium Travel agency Travel Tourism
classroom teachers see themselves as agents of change in their school. Discuss ONE way in which educators can become more committed to their role as change agents. Reshma Rambajan University of the West Indies Many researchers have addressed the issue of teachers as change agents. According to Fullan‚ (1993)‚ “change is in essence‚ learning to do something differently‚ involving adjustments to many elements of classroom practice and everybody is a change agent in quality education” (p.24). The question
Premium Education School