Chapter 1 Marketing: Creating and Capturing Customer Value Copyright ©2014 by Pearson Education‚ Inc. All rights reserved Creating and Capturing Customer Value Topic Outline • • • • • • • What Is Marketing? Understanding the Marketplace and Customer Needs Designing a Customer‐Driven Marketing Strategy Preparing an Integrated Marketing Plan and Program Building Customer Relationships Capturing Value from Customers The Changing Marketing Landscape Copyright ©2014 by Pearson
Premium Marketing
Business 330 Principles of Marketing Victoria Secret Pink I’m your typical Pink customer and I mostly buy sweaters‚ pajamas‚ sweatshirts‚ and blankets. In my closet you will find pretty much all UCLA items from the Pink line. I buy them because they’re comfortable and fun to wear. Especially when it has your favorite teams name on it. Each time I think of Victoria Secret I think of UCLA to be honest. When I walk into the store I head straight to the Pink items. The Pink dog and the bright colors
Premium Marketing Sales English-language films
Strategic Marketing WS 2012/13 Humboldt University Berlin Institute of Marketing Assignment 1: Basic Principles of Strategic Marketing Assignment 1a – Identifying strategic groups and their competitors Sony The Sony Corporation‚ also referred to as Sony‚ is a multinational conglomerate corporation positioned in the electronics and entertainment industry and headquartered in Tokyo‚ Japan. It incorporates the following main strategic business units (SBUs): Electronics (including the TV‚ computing
Premium Sony Video game
Name: Saadia Mazhar Class: MCOM Subject: Principles Of Marketing Assignment: Case Study Date: 01/11/2010 C A S E S T U D Y Question Number 1: Avon was selling its products for 112 years by using the motto “Ding Dong‚ Avon Calling” successfully. Demand of Avon’s beauty products was very high and selling was
Premium Sales Marketing
PRINCIPLES OF MARKETING: REPORT 1 (FIRST DRAFT) Submitted to: Ms. Nida Aslam Khan Submitted by: Myra Badiuzzaman Rabia Abdul Karim Sofia Riaz Samreen Saleem Submitted on: 22nd October‚ 2012 INTRODUCTION: MARKETING STRATEGY: How have you segmented your customer base? (MARKETING STRATEGY) A. Tapal has segmented their customer base primarily keeping in mind the large plethora of cultures‚ traditions‚ lifestyles and economic conditions
Premium Marketing
1 Marketing: Managing profitable customer relationships Marketing is the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return ( satisfying customer needs 2 goals of marketing: • Attract new customers • Keep and grow current customers by delivering satisfaction Marketing process: understand the marketplace and customer needs and wants ( design a customer-driven marketing strategy ( construct
Premium Marketing
Chapter 4 Outline Anything that affects marketers‚ affects consumers Marketing Environment- 1. The immediate environment a. Company’s capabilities- the firm itself b. Competitors and competitive intelligence- i. Competitive intelligence- proactive rather than reactive; to collect and synthesize information about their position with respect to their rivals c. Corporate partners- the people/other businesses the firm deals with 2. Macro-environment (CDSTEP)
Premium Generation Y Marketing Generation X
Chapter 1 Marketing: Creating and Capturing Customer Value 1) All of the following are accurate descriptions of modern marketing‚ EXCEPT which one? A) Marketing is the creation of value for customers. B) Marketing is managing profitable customer relationships. C) Selling and advertising are synonymous with marketing. D) Marketing involves satisfying customers’ needs. E) Marketing is used by for-profit and not-for-profit organizations. Answer: C Diff: 2 Page Ref: 2 and 4 Skill: Concept
Premium Marketing
Chapter 2 1. (a) Using Medtronic as an example‚ explain how a mission statement gives a strategic direction. (b) Create a mission statement for your own career. Answer: (a) A mission statement gives strategic direction by stating the “what” and “how” of a business in a clear‚ concise‚ meaningful‚ inspirational‚ statement that will continue to be relevant in the long-term. Medtronic’s mission statement identifies its customers‚ market‚ products and technology. They stated the business
Premium Marketing
MKT3210 MARKETING PRINCIPLES – 1MK1 Matriculation No : I13002661 Name : Tan Zheng Jia Program : BBUS Bachelor of Business (Hons) - Marketing Lecture : Mr. Leong Swee Shyong Faculty of Business‚ Communication & Law (FOBCAL) INTI International University Individual Assignment .0 Task 1 .1 PETRONAS TV Commercial PETRONAS Chinese New Year: Old Folks
Premium Marketing