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    Module Title: Services Marketing Module Code: MC6061 CASE STUDY: Creating a drama at T.G.I. Friday’s Table of Contents What are the connections between theatre and T.G.I. Friday’s? Is the dramaturgical analogy a good one? Why? 3 What is meant by a critical incident? How can TGI Friday’s identify what constitutes a critical incident and assess whether it has achieved customer satisfaction? 4 Analyse the service interaction process at T.G.I. Friday’s based on the following concepts/models:

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    Marketing Study Guide

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    Marketing Study Guide: * Obtaining new products: * New-product development and acquisition * Product classifications * Product improvements‚ product modifications‚ and original products * Crowdsourcing * Crowdsourcing is the practice of inviting broad communities of customers‚ employees‚ independent researchers‚ and members of the public into the new-product innovation process * Product Life Cycle * Product development: Sales are zero‚ investment costs

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    Strategic Marketing Management Assignment 1: Case Report George Smith 12102135 Introduction: In today’s world‚ it is almost a necessity to have access to some form of marketing management in order for a company to be successful. “Marketing is defined as an exchange between a firm and its customers…the customer wants something from the firm‚ and the firm wants something from the customer.” In this case‚ the company ASUS is trying to sell its new PadFone Infinity to the customers they

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    Assignments Program: MBA (2 Years) Sem-1 Subject Name Marketing Management Permanent Enrollment Number (PEN) Roll Number (SEN) Student Name INSTRUCTIONS a) Students are required to submit all three assignment sets ASSIGNMENT DETAILS MARKS Assignment A Five Subjective Questions 10 Assignment B Three Subjective Questions + Case Study 10 Assignment C 40 Objective Questions 10 b) Total weightage given to these assignments is 30%. OR 30 Marks c)

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    Innovative Marketing‚ Volume 4‚ Issue 2‚ 2008 Rajesh Kumar Srivastava (India) How experiential marketing can be used to build brands – a case study of two specialty stores Abstract Study was conducted basically on how experiential marketing (EM) can be useful in building a brand. The study also covered the impact of EM on repeat visit by customers; its acceptance based on gender & the reasons for repeat visits when compared to stores not using EM. Research was carried out at four specialty

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    using the power of positioning the Latino community felt as if they were respected and belong to a loyal company. More importantly‚ their money no matter how little they spent was appreciated by the casino. Finally‚ and probably the most important principle used by the casino was segmentation. The casinos took the risk of basically ignoring all other demographics and concentrated all of their efforts toward the Latino community. The casino understood the demography of what things Latinos valued‚ what

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    NKJV are taken from the New King James Version. Copyright © 1982 by Thomas Nelson‚ Inc. Used by permission. All rights reserved.   The Eight principles of Doing Business with Collaboration in The Earth. Benefit Uniqueness Strategy Innovation Necessity Execution Success Sustainability By Ralph S. Collymore The Eight Principles of Doing Business with Collaboration.in the Earth By Ralph Collymore Doing business with collaboration in the earth is presented here to be

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    Chapter 3: Second industrial Revolution: -many believe began with Bessemer steel process -firms grew‚ with this came market power -rising concern over monopolies let to anti-trust legislation -worried that Malthus’s economic prediction might come true-that growth would explode‚ leading to more-thinly spread resources (food) among starving and dying population (appendix 20.1)-the classical(malthusian) growth model -from 1860-1890: real wages for manufacturing employees increased

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    introduce a new brand‚ Cambridge‚ or to expand distribution into food stores. We have decided to analyze these options based on 3 perspectives; Branding‚ Sales‚ Distribution and Competition. All reference to exhibits are made with reference to the case‚ “MEM Company‚ Inc.” by Harvard Business School unless otherwise stated. Branding Consolidation of suppliers met that most companies had access to the same type of fragrances. As a result‚ branding was a major differentiating factor English Leather

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    Marketing Study Notes

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    problem resolution are just noise Note the influence of consumer goals on information value of a stimulus. * Information gathering is influenced by * Types of information search * Sources of information * Amount of search Marketing strategies must respond to the influences on information gathering. * Types of information Search * Purchase related v. ongoing search (need to know v. interest) * Internal v. external (memory v. environment) * Active v.

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