Program & Batch: | PGDM-2012-14 | Term: | V | Course Name: | Service Operations Management | Name of the faculty: | G.D.Sardana | Topic/ Title : | Compare the operational models to create service quality McDonalds‚ Dominos‚ Sub-Way | Original or Revised Write-up: | Original | Group Number: | 2 | Contact No. and email of Group Coordinator: | 7503139250 and praveen7488@gmail.com | Group Members: | Sl. | Roll No. | Name | | 1 | 12 FN - 058 | Himika Chaudhary | | 2 | 12FN-074
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FALL 2011 2011 Deadline: October 26‚ Middle East Technical University – Northern Cyprus Campus BUS 361 Operations Management Homework 1 - Solutions 1. Fruit Computer Company manufactures memory chips in lots of ten chips. From past experience‚ Fruit knows that 80% of all lots contain 10% (1 out of 10) defective chips‚ 20% of all lots contain 50% (5 out of 10) defective chips. If a good batch (that is‚ 10% defective) of chips is sent on to the next stage of production‚ processing costs
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http://fp05-527.web.dircon.net/ikea_company_profile.html Profile: ikea IKEA is the world’s most successful mass-market retailer‚ selling Scandinavian-style home furnishings and other house goods in 230 stores in 33 countries and hosting 410 million shoppers per year. An acronym for founder Ingvar Kamprad and his boyhood home of Elmtaryd‚ Agunnaryd‚ IKEA began operating in Sweden in 1943 and continues its original ethos based upon cost obsession fused with design culture. No design‚ no matter
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The administrative principles of management‚ created in the early 20th century by French industrialist Henri Fayol‚ changed the way that many view management. Fayol’s principles focused mainly on the management teams of businesses and helped establish a top to bottom hierarchal system to produce a more structured organization (Brunsson‚ 2008; Yoo‚ Lemak‚ & Choi‚ 2008; Fells‚ 2000). This essay will focus on four of the 14 key principles of administrative theory – unity of command‚ subordination
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1. A manufacturer’s average work-in-process inventory for a certain part is 1‚000 units. The workstation produces this part at the rate of 200 units per day. What is the average time a unit spends at this workstation? 2. The Wilcox Student Health Center has just implemented a new computer system and service process to \improve e±ciency." As pharmacy manager‚ you are con- cerned about waiting time and its potential impact on college students who \get no respect." All prescriptions (Rxs) go
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Cost - Risk In this case‚ the advantages that Deaconess Clinic‚ as a service company‚ would have if they performed it in-house would be at quality and risk factors. If the cooking activity performed within the hospital‚ it would be easier for the management to control the quality of the food‚ and minimizing the risk of contamination from outside. Other than that‚ employees could feel more about the “family” atmosphere if they doing the activity in a same room and doing teamwork. On the other hand
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Being in the right location is a key ingredient in a business ’s success. If a company selects the wrong location‚ it may have adequate access to customers‚ workers‚ transportation‚ materials‚ and so on. Consequently‚ location often plays a significant role in a company ’s profit and overall success. A location strategy is a plan for obtaining the optimal location for a company by identifying company needs and objectives‚ and searching for locations with offerings that are compatible with these needs
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Principles and Practice of Management Section A Part One 1. a 2. b 3. d 4. a 5. a 6. a 7. b 8. d 9. a 10. d Part Two: 1. Administration and Management:- Administration and Management are generally taken to mean as one and the same and are often used interchangeably. Administration can be defined as the universal process of organizing people and resources efficiently so as to direct activities towards common goals and objectives
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Forecasting Forecast can help managers by reducing some of the uncertainty‚ thereby enabling them to develop more meaningful plans than they might otherwise. A forecast is a statement about the future. Features common to all forecasts 1. The same underlying causal system that existed in the past will continue to exist in the future. 2. Forecasts are rarely perfect; actual results usually differ from predicted values. 3. Forecasts for groups of items tend to be more accurate than forecasts
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PRINCIPLE & PRACTICE OF MANAGEMENT International Case : Carrefour — Which Way to Go? How should Mr. Durant assess the opportunities in various countries around the world? Mr. Durant‚ the new CEO since 2005‚ embarked on the new strategy by offering 15percent new products in its hypermarkets and 10 percent in its supermarkets. Moreover‚ he wants to employ more staff‚ extend the operating hours in certain hypermarkets‚ cutting prices‚ trying small stores‚ and pushing down decision making. Mr
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