MKT B370 Operations Management SPECIMEN EXAMINATION PAPER Important Note: This specimen examination paper serves solely as an illustration of the types of questions which may be contained in the examination. Students should not construe these questions as the actual examination questions nor part of the actual examination paper. In addition‚ this specimen examination paper does not purport to represent the complete scope or coverage of the course and the distribution of the topics to be examined
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Table of Contents * The meaning of Management * Management Functions and Process * Management Approaches * Motivation Theory * The Meaning of Management Management may be defined in many different ways: “Management is the development of people and not the direction of things” - Lawrence A Appley “Management is defined as the process by which a co- operative group directs action towards common goals” - Joseph Massie “Management is a distinct process consisting of planning
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Operation management Nike’s Operations management concerned about forecasting‚ controlling‚ designing‚ operating‚ and scheduling business operations in the production of Nike foot ware. Its excellent management that has been developed and ameliorated during the long term operation has enabled that business operations to be efficient and at the same time using as few resources as required. It is also effective in terms of satisfying customer demands‚ and thus it has become one of the key issue
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sales as reported were 23.1 billion. It took long time and careful planning for Ikea to offer sophisticated products to customers at reasonable price. According to slack operation (2010) management deal how company manage its operation production and sales being two important part of it. Ikea embracing the idea of operation management creates and implements strategies in a way that the requirements of the customers and satisfied in optimum level. This report shows how IKEA thought being an outsder have
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NOTE 1: A candidate with a MBA in Operation Management would be able to look after a factory or other operations of the factory in a better manner as compared to others due to their competency and knowledge regarding handling the operations of an organization.Depending on the type of organization‚ one might be responsible for a few activities / regions in the initial stages and consequently growing up to handling broader areas. This career involves handling a few plants/ vendors initially
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Planning Management Principles 1. Planning in Management Planning is deciding in advance what to do and how to do. It is one of the basic managerial functions. Before doing something‚ the manager must formulate an idea of how to work on a particular task. Thus‚ planning is closely connected with creativity and innovation. It involves setting objectives and developing appropriate courses of action to achieve these objectives. 2. Planning Definition "Planning bridges the gap from where
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customers perceive the service concept? What efforts does this suggest in terms of the manner in which the service is designed‚ delivered‚ marketed? 3-4 Strategic Service Vision Operating Strategy What are important elements of the strategy: operations‚ financing‚ marketing‚ organization‚ human resources‚ control? On which will the most effort be concentrated? Where will investments be made? How will quality and cost be controlled: measures‚ incentives‚ rewards? What results will be expected versus
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Unit 18 Facilities Operations and Management Task 1 Envisage about scenario that you were one of the directors of a hotel as stated below. Search information about the hotel facilities and the operational responsibilities of a facilities manager. Tai O Heritage Hotel is a small sized 3-star hotel located at the northwest of Lantau Island. The building was a police station which was built on the small hill next to a ferry pier about 90 years ago. It ceased to operate in 2002. Hong Kong Heritage
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Issues on operation management With historical development‚ there are different concepts in operation management such as total quality management‚ supply chain management and inventory management. Product: Lenovo Vs Dell i. Quality control management The company of Lenovo did experience some quality management problems during the early years of the 21st century that had some mixed results. On the other hand‚ the company lost a domestic computer contract to its rival Dell to a chinese government
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and it is integrally related to all the other business functions.All‚organizations market‚finance‚and produce‚and it is important to know how the activity functions. OM let us understand what operations managers do‚regardless of you job in an organization‚you can perform better if you understand what operations managers do. OM provides a major opportunity for an organization to improve its profitability and enhance its service to society. OM is such a costly part of an organization.A large percentage
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