modifying original 4P’s of the service marketing mix by adding a fifth P for "people" (Berry‚ 2000). Those entrepreneurs‚ who already realized it‚ now put a big emphasis on employees’ job satisfaction and workers motivation in order to improve service performance and increase the service productivity. Researchers from Harvard University have developed a concept or the Service- profit chain‚ which links are as follows: profit is mainly stimulated by customer loyalty; loyalty is a result of customer’s satisfaction
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Employee recognition awards In today’s highly competitive business world‚ employee recognition is an important aspect of a business that needs to be given due attention. The way it is implemented and its success depend on how the business pursues employee recognition. In this report‚ we would like to showcase employee recognition in the business world‚ the theories behind each application‚ and how it is implemented by businesses. Employee recognition is an incidence or program by which an employer
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1.3 Describe factors that may contribute to an individual being more vulnerable to abuse There are certain factors that have the potential to make individuals more vulnerable to abuse. These include: Not enough trained staff Staff being under stress/personal issues Mental awareness of individual i.e. dementia Greed of the carer If the carer was abused themselves; may make it more likely for them to become an abuser Communication difficulties Individuals that do not have good support networks i.e
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SIP REPORT “Employee Engagement Forum at Persistent System Ltd‚ Nagpur” Prepared By: Ms.Khushboo Bajaj Guided By: Ms.Supriya Chatterjee Department of Management Studies and Research‚ Tirpude College of Social Work‚ Civil Lines‚ Sadar‚ Nagpur – 440010 CERTIFICATE DECLARATION I hereby declare that this project report titled “Employee Engagement” has been successfully completed at PERSISTENT SYSTEM LTD‚ towards the partial fulfillment of the requirement for the award of the
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HOW PRODUCTIVITY IS DETERMINED Productivity is the quantity of goods and services produced from each unit of labor input. Productivity’s key role in determining living standards is as true for nations as it is for stranded sailors. Recall that an economy’s gross domestic product (GDP) measures two things at once: the total income earned by everyone in the economy and the total expenditure on the economy’s output of goods and services. GDP can measure these two things simultaneously because‚ for
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“The best companies now know‚ without a doubt‚ where productivity—real and limitless productivity—comes from. It comes from challenged‚ empowered‚ excited‚ rewarded teams of people. It comes from engaging every single mind in the organization‚ making everyone part of the action‚ and allowing everyone to have a voice—a role—in the success of the enterprise. Doing so raises productivity not incrementally‚ but by multiples.” Jack Welch Former Chairman and CEO of General Electric Human Resources‚ 10
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WPS05 Employee Engagement SIES College of Management Studies Working Paper Series The Working Paper Series would attempt to disseminate the findings of research in specific areas and also to facilitate discussions and sharing of perspectives and information about the identified areas. The papers carry the names of the authors and should be cited accordingly. The views‚ findings‚ and interpretations expressed in this paper are entirely those of the authors. They do not represent the views
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job is essential for an employer. But retention is even more important than hiring. The employees are valuable assets to the organization so it is the responsibility for the organization to develop the strategies in order to retain the employees. Employee attrition may be due to various factors such as lack of growth opportunities‚ dissatisfaction with the working environment‚ lower payees... As soon as they feel dissatisfied with the current employer or the job‚ theyswitch over to the next job‚
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Environmental protection has become a major concern for society. Admittedly‚ with the rapid development of economy‚ our environment is faced with new challenges. People increasingly attach importance to the protection. So it has been common that teachers and students discuss environmental protection in class. City planners take environmental problems into consideration as well. Factories are no exception. They begin to try reducing pollution to meet the needs of environmental protection instead of
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Nature protection Our planet is only a tiny part of the universe‚ but nowadays is the only place where we can live. Since ancient times‚ Nature has served Man‚ being the source of his life. For thousands of years‚ people lived in harmony with environment and it seemed to them that natural riches were unlimited. But with the development of civilization‚ man’s interference in nature began to increase. Large cities with thousands of industrial enterprises appear all over the world today. The offals/rubbish
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