Managing Xerox’s Multinational Development Center Case Summary: This case describes a manager Clendenin’s use of the Multinational Development Center to enhance the efficiency of Xerox’s worldwide logistics and inventory management. He has done this though the development and implementation of a wide range of improvements in multinational computer and management systems. The case describes Clendenin’s multiple strategies for overcoming these difficulties. It Illustrates a range of management
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Problem Summary John Clendenin is at a career crossroads. While he has achieved swift advancement in a relatively short amount of time at Xerox‚ he is now faced with role options that appear‚ prima facie‚ to be lateral in nature. Clendenin’s boss‚ Fred Hewitt has made two clear offers to Clendenin: remain as head of Xerox’s Multinational Development Center (MDC) with a two-year commitment‚ or transition to a staff support position on Hewitt’s staff. While Clendenin’s success and ascension
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Problem Summary John Clendenin is at a career crossroads. While he has achieved swift advancement in a relatively short amount of time at Xerox‚ he is now faced with role options that appear‚ prima facie‚ to be lateral in nature. Clendenin ’s boss‚ Fred Hewitt has made two clear offers to Clendenin: remain as head of Xerox ’s Multinational Development Center (MDC) with a two-year commitment‚ or transition to a staff support position on Hewitt ’s staff. While Clendenin ’s success and ascension
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CASE STUDY Xerox Corporation Question 1 Outline the management control system at Xerox. What are the key elements that make the system work? During 1970s‚ the management system of the company was rigid and accuracy was emphasized‚ which compromised the management control quality and also lead to unnecessary bureaucracies. In addition‚ customers’ satisfactions were also neglected due to the bureaucracy occurred. Then‚ the company’s targets were set unrealistically by the numbers people i.e.
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How would Xerox define diversity ? Xerox defines diversity as a priceless resource and a key to their success. It more than just race or gender. By incorporating in a company like xerox different cultures and ways of thinking it expands the mind set of the company and leads toward creating innovative solutions and business opportunities (Xerox). How has the definition of diversity changed over the years? We live in a world where‚ because of the Internet and the Web‚ we can communicate with
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-1 Harvard B u s i n e s s School 9-490-029 Rev. June 18‚ 1993 Managing Xerox’s Multinational Development Center Those who worked with John Clendenin in Xerox’s building 214 in Rochester‚ NY and saw him walking down the hall after lunch on March 16‚ 1989‚ would not have noticed anything unusual. A &foot 2-inch‚ 250-pound black man with a shaved head and an athletic build‚ Clendenin was impressive enough in appearance. H e also dressed somewhat outside the Xerox norm: that day he
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1. In what ways can (a) flattening the hierarchy and (b) centralizing/decentralizing authority help an organization like Xerox to improve its performance? Flattening the hierarchy can help employees working closely‚ like those in R&D or strategic planning‚ work smoothly without having to wait for approvals or clearances. This may enable them to come up with innovative product line-ups quicker. It also helps cut down on bureaucratic costs. Centralizing an organization is useful when a large
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MT5012 2013-02-21 Xerox Case Study Q1. What kind of strategic planning process (bottom-up or top-down) did Xerox follow for its turnaround? What interference can you make about the effectiveness of this approach? I would recognize Xerox’s strategic planning process as a top-down one‚ considering a lot of emphasis in the case is put on the major change achieved by the CEO Mulcahy. This could indicate that many of the ideas regarding cutting costs and regaining growth descended from one person
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photographic paper and related office equipment‚ Xerox is presently one of the biggest and oldest document-management company in the world. Xerox‚ initially known as Haloid‚ became significantly prominent in 1959 with the introduction of the world’s first plain paper photocopier dubbed as Xerox 914. Utilizing the process of xerography or electrophotography‚ Xerox 914 became an instant office item pursued by countless organizations around the globe. As a result‚ Xerox business opportunities and market share
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INTRODUCTION Xerox is a multinational corporation serving the global document-processing and financial services market. The business revolves in over 130 countries by its developed‚ manufactured and marketed copiers‚ duplicators‚ facsimile products‚ scanners and other products. Xerox case study center on the document-processing activities of the company. The case discuss on the management control system and its trends that helps Xerox to overcome its obstacle s in maintaining its market share
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