26th May‚ 2011 3600 Knowledge Management Audit Report Student Name Page EXECUTIVE SUMMARY Hewlett Packard (HP) is a leading multinational organization providing products and services in many IT related technologies such as computer hardware and software‚ printers‚ scanners‚ storage devices etc. In 1995‚ the company decided to introduce knowledge management in its organization that will make its systems‚ processes‚ outcomes superior with organized and systematic knowledge handling and storage
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Systems – Ch. 11 Managing Knowledge and Collaboration 1 Learning Objectives • Assess the role of knowledge management and knowledge management programs in business • Describe the types of systems used for enterprise-wide knowledge management and demonstrate how they provide value for organizations • Describe the major types of knowledge work systems and assess how they provide value for firms • Evaluate the business benefits of using intelligent techniques for knowledge management 2 P&G
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Definitions 3- Review of the learning Organization 4- Review of the Knowledge Management 1- Introduction Learning organizations are not simply the most fashionable or current management trend‚ they can provide work environments that are open to creative thought‚ and embrace the concept that solutions to ongoing work-related problems are available inside each and every one of us. All we must do is tap into the knowledge base‚ which gives us the "ability to think critically and creatively
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KNOWLEDGE TRANSFER METHODS IN STRATEGIC ALLIANCES Knowledge Transfer Methods in Strategic Alliances Achieving sustainable competitive advantage through knowledge transfer‚ culture‚ and trust in foreign parent and international joint venture (IJV) partnerships International Business Research KNOWLEDGE TRANSFER METHODS IN STRATEGIC ALLIANCES 2 Abstract: Trust‚ cultural and relational embeddedness‚ along with control synergies‚ comprise relational capital‚ representing an area of considerable
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Customer knowledge management via social media: the case of Starbucks Alton Y.K Chua and Snehasish Banerjee Abstract Purpose – The purpose of this paper is to analyze the extent to which the use of social media can support customer knowledge management (CKM) in organizations relying on a traditional bricks-and-mortar business model. Design/methodology/approach – The paper uses a combination of qualitative case study and netnography on Starbucks‚ an international coffee house chain. Data retrieved
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in a holistic KM Approach. It is important to cover the entire life cycle of knowledge when we think of any Knowledge management initiative in an organization. And to do so we need to recognize the spiral nature of the knowledge and the interdependencies. The 2 types of KM approaches are Control:the organization monitors the KM database and the quality of content generated. Community:The communities of knowledge automatically filter out junk using peer reviews which is a more transparent process
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Information & Work-based knowledge To: Maersk Line of Management Alan Ho From: Communication Manager Liu Zuo Jun Subject: Managing Communications‚ Knowledge and Information Date: 28 November 2011 Summary We are continue talking about Maersk Line information and work-based knowledge. Having 2 tasks. Outcome
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Flow……………………………………………………………………………………………….2 3) Cash Flow Forecast table………………………………………………………………………..3-4 4) Importance of working capital management…………………………………………..4 4.1) Methodologies to working capital management……………………………5 5) Benefit of information and knowledge management………………………………5-6 6) Use of ICT in Environmental scanning ……………………………………………………..7 6.1) Use of ICT in benchmarking………………………………………………………………8 8) Difference between conventional and learning organization…………………..9 8.1) Relationship
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Barner-Rasmussen‚ 2004: Managing knowledge transfer in MNCs: the impact of headquarters control mechanisms (article 1) 4 Minbaeva et. al. (2003): MNC knowledge transfer‚ subsidiary absorptive capacity‚ and HRM (article 2) 5 Mudambi (2002): Knowledge management in multinational firms (article 3) 6 Foss & Pedersen (2002): Transferring knowledge in MNC’s: The role of sources of subsidiary knowledge and organizational context (article 4) 7 Gupta & Govindarajan (2000): Knowledge flows within multinational
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BEST PRACTICES KNOWLEDGE MANAGEMENT FRAMEWORK Presented by: Janice S. Madarang MPA620 – Administrative Innovations and Reforms WHAT IS KNOWLEDGE MANAGEMENT? Knowledge management is capturing‚ structuring‚ enhancing and disseminating the knowledge of an organization. Knowledge management involves: Getting the right information‚ to the right person‚ at the right time and cost Organizing‚ distilling and presenting information in a timely‚ relevant‚ accurate and simple manner Leveraging
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