For the exclusive use of N. VAIDYA‚ 2015. IMB 425 SUHRUTA KULKARNI‚ KRIPA MAKHIJA AND U DINESH KUMAR APOLLO HOSPITALS: DIFFERENTIATION THROUGH HOSPITALITY The ‘‘wow’’ factor in service relies on constant innovation and demands continuous and sensitive focus on all issues that may affect the patient’s stay in a hospital. Every touch point of the hospital needs to be ‘‘alive’’ and the client must be able to feel the warmth offered. The culture of service is imperative in today’s scenario‚ where the
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Systems Thinking and Kaizen: Tools for Hospital Pharmacy Process Improvement Abstract With increasing operation costs‚ patient safety awareness‚ and a shortage of trained personnel‚ it is becoming increasingly important for hospital pharmacy management to make good operational decisions. In the case of hospital inpatient pharmacies‚ making decisions about staffing and work flow is difficult due to the complexity of the
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BACKGROUND Hospitals continue to be the largest segment of the health care industry‚ measured by economic volume and delivery of a wide range of professional services. HEALTH CARE SERVICES The different segments of the health care delivery system provide various combinations of services. The specific combination offered depends on a variety factors that prevail in a location‚ including state and local licensing laws‚ reimbursement structures‚ availability of medical personnel and facilities
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DISSERTATION ON M EDICAL TOURISM IN INDIA: STRATEGY FOR ITS DEVELOPMENT CRISIL Y OUNG THOUGHT LEADER SERIES ‚ 2004 Submitted By Gowri Shankar Nagarajan‚ G-216‚ IIM-B Hostels‚ Indian Institute of Management-Bangalore‚ Bannerghatta Road‚ Bangalore – 560076 Email: gowris03@iimb.ernet.in Phone: 91-80-31 Word Count: 2508 (Excluding References‚ Appendix‚ Footnotes & Table 1) INDIAN INSTITUTE OF MANAGEMENT BANGALORE CRISIL Young Thought Leader Series‚ 2004 Gowri Shankar Nagarajan
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6/21/12 IBS Case Studies IBS Hyderabad Date: 21/06/2012 Time: 23:52:14 ITSY/041 IBS Center for Management Research License to use IBS Hyderabad for Sem I‚ class of 2014 Bumrungrad’s Hospital 2000 Information System This case was written by K. Prashanth‚ under the direction of Vivek Gupta‚ IBS Center for Management Research. It was compiled from published sources‚ and is intended to be used as a basis for class discussion rather than to illustrate either effective or ineffective
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1 1 location of Mesopotamian civilization 2 2 Language and literature of Mesopotamia 3 3 Mathematics and astronomy 4 4 Economy and agriculture 5 5 Architecture 6 6 Introduction to harappan civilization 7 7 Writing system of Harappa 8 8 Authority and governance 9 9 Trade and transport 10 10 Collapse and later harappan civilization 11 11 Historical context and linguistic affiliation 12 12 My learning 13 13 Bibliography 14 14 Gallery Location of the Mesopotamian Civilization Mesopotamia encompasses
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2010 Guidelines Committee ISCCM Dr Narendra Rungta (Convenor) Members – Dr Deepak Govil‚ Dr Sheila Nainan‚ Dr Manish Munjal Dr J‚Divatia (President) ‚ Dr C K Jani (Secretary) Background ICU is highly specified and sophisticated area of a hospital which is specifically designed‚ staffed‚ located‚ furnished and equipped‚ dedicated to management of critically sick patient‚ injuries or complications. It is a department with dedicated medical‚ nursing and allied staff. It operates with defined
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Word choice‚ denotation and connotation Word choice refers to the poet’s poetic diction. In Dover Beach’‚ Matthew Arnold uses formal diction. He chose his words carefully. When he says that the world does not give us love’‚ he means that the world lacks imagination and can know very little about time past‚ which is crystallized in ancient literature like a leaf in amber‚ knowledge of which is an essential precondition for love. He does not mean that love does not exist‚ but that it comes only
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Skye Mumau Quick Write Palmer Intro I already have mixed feelings about this book. Although I have found a lot of truth in the introduction‚ on the second page Palmer states “If you are a teacher who never has bad days‚ or who has them but does not care‚ this book is not for you. This book is for teachers who have good days and bad‚ and whose bad days bring the suffering that comes only from something one loves. It is for teachers who refuse to harden their hearts because they love learners
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strategic managers many new options in implementing their strategies. Technology is instrumental in both shaping and integrating resources and capabilities. Moreover‚ Suffolk hospital staffing capabilities can be difficult to imitate since they are in organization specific capabilities that develop inside the hospital over time. However‚ competitive strategy and ability to purse a low cost and differentiation approach depends on Suffolk hospitals ability to increase efficiency‚ quality‚ innovation and
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