Case3 The Indian Business Process Offshoring Industry Global business process offshoring (BPO) has been becoming more popular in the last two decades. Increasing cost pressures made Western companies start to offshore IT activities to developed economies‚ which offered them cost attractiveness. One of the countries with the most developed Offshoring industry is India accounting for 30% of the global BPO Industry. Case’s Facts: * Global business process offshoring (BPO) industry is $50billion
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Dynamics of Strategic Capability Jokull Johannesson Northampton Business School University of Northampton E-mail: jokull.johannesson@northampton.ac.uk Iryna Palona University of Liverpool Abstract The strategic capability concept and its integration into the strategic planning process in international business have not been sufficiently explored as its conflicting definitions indicate. Moreover international managers may not be aware of the need for strategic capability because‚ the strategic
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Statistical quality control (SQC) The application of statistical techniques to measure and evaluate the quality of a product‚ service‚ or process. Two basic categories: I. Statistical process control (SPC): - the application of statistical techniques to determine whether a process is functioning as desired II. Acceptance Sampling: - the application of statistical techniques to determine whether a population of items should be accepted or rejected based on inspection of a sample of those
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for any company is how efficient the workforce is at producing a quality product. Each and every company‚ which desires to stay ahead of its competition‚ will engage in training and team building efforts for their employees. Goodrich AIP is in the process of developing a superior training program that will increase their quality rating above 95 percent. This has to be done in order for Goodrich AIP to keep their existing contracts. Creating and delivering an enhanced training program will give Goodrich
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request to understudy Starbucks and Costa coffee outlet in Plaza Singapura which is located in the town of Singapore. Our case study is about compare both café performance and quality and improving its process using Six Sigma DMAIC Methodology. 2. DEFINE Define is the first phase of DMAIC process. This phase is to define the project goal and the internal and external customer. In every food and beverage chain of restaurant‚ waiting time to place an order is the most priority as it could post
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Supplier Selection and Evaluation 15 4.1 Identifying the Components‚ Elements‚ Parts 15 4.2 Developing the Supplier Selection System 15 4.3 Constructing and Using a Supplier Selection System 16 4.4 Supplier Selection Report 16 Part 5: Statistical Process Control 18 5.1 Identifying the Processes 18 5.2 Monitoring Processes using SPC Charts 19 5.3 Constructing and Using a SPC Chart 22 Part 6: Problem Solving 25 6.1 Identifying the Problems and Problem Solving Tools 25 6.2 Constructing and Using the
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The Impact of Globalization on Business Process Outsourcing (BPO) Business Process Outsourcing‚ also known by the acronym BPO‚ continues to be a growth industry in 2010. As BPO evolves‚ improves‚ and provides greater value‚ more companies and organizations will find it necessary to embrace this trend in order to be competitive. For the purposes of this analysis‚ Business Process Outsourcing (BPO) will be defined as the process of contracting specific business tasks to a third-party service
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Chapter 3 – Strategic Capability In the previous chapter‚ we learned how to analyse the environment that surrounds a company. But‚ it is also important to study the internal strategic capabilities of the firm‚ because‚ since your competitors are in the same environment‚ that is what distinguishes the companies performances. Foundations of Strategic Capability Strategic Capabilities can be defined as the resources and competences (strategic assets) of an organisation needed for it to
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How process control system help manages the plant operation? (Start from process raw material fed into the process to its final state of production.) Process control system must be installed to make sure that distillation column to operate well for achieving required production rates and product quality. Current application for distillation control is based on linear controller such as Proportional (P) and Proportional-Integral-Derivative type controller. Each column has a control system
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average shelf life of the food item is 4 days and temperature of 34 degrees must be ensured at each step of the way. 3. Describe how the enterprise dealt with its issues and their relevance The airline executives have decided to use Statistical Process Control tools to measure the airlines on-time performance and to guage how it is doing in relation to the rest of the airline industry. The Data: Week Late Flights Fraction Late 1 2 0.02 2 4 0.04 3 10 0.1 4 4 0.04 5 1 0.01 6 1 0.01 7 13
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