Seminar on The AHP approach for selecting an automobile purchase model Presented by Sreehari.R.S S7 Industrial Engineering C E T Abstract The analytic hierarchy process (AHP) provides a structure on decision-making processes where there are a limited numbers of choices but each has a number of attributes. This paper explores the use of AHP for deciding on car purchase. In the context of shopping‚ it is important to include elements that provide attributes that make
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Accounts Payable in BPO The workflow of A/P in BPO industry can be described as follows: 1. Receiving Scanned Invoices: The client company scans its vouchers and vendor’s invoices as and when they are received. 2. Preparing and updating Master database of vendors: A master database for vendors information is prepared which includes details of vendors‚ his address‚ tax code‚ etc. Additional notes relating to vendors are also entered. 3. Documents Review: The scanned documents are
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the improvement phase of the project. Statistical Process Control is an effective method of monitoring a process through the use of control charts. It would involve using Statistical techniques to measure and analyze the variation in processes. It can detect the presence of special causes of variation. To make a chart‚ you first have to study the process and find out how what sort of results to expect. Plotting ongoing results of the process on the chart can alert you to changes that could signal
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Chapter 10 Learning Objectives: 1. Understand Total Quality Management a. Total quality management i. managing the entire organization so that it excels on all dimensions of products and services that are important to the customer b. Two fundamental operational goals i. Careful design of the product or service ii. Ensuring that the organization’s systems can consistently produce the design c. TQM Commitments i. Commitment to total customer satisfaction ii. Commitment to understanding and improving
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DAV Case 1. Why is DAV using SPC? What are the primary challenges in applying Statistical Process Control to a service industry compared to manufacturing? Why SPC: Though they have been the industrial leaders‚ DAV has been faced with competition lately. To overcome competition‚ DAV has set out to improve the quality of service it provides to its customers to set itself apart. It‚ initially‚ planned on using SPC for measuring the quality of service provided to the customer. SPC will help DAV find
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1. Makadok (2001) emphasizes the distinction between capabilities and resources by defining capabilities as “a special type of resource‚ specifically an organizationally embedded non-transferable firm-specific resource whose purpose is to improve the productivity of the other resources possessed by the firm” [4](p389). “[R]esources are stocks of available factors that are owned or controlled by the organization‚ and capabilities are an organization’s capacity to deploy resources”:[3] p. 35. Essentially
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rP os t KEL019 SUNIL CHOPRA Excel Logistics Services Background op yo “The quality of our performance has improved significantly‚ but stores continue to complain about our deliveries‚” said John Margolis‚ general manager of the Springfield Warehousing and Distribution Center (WDC) run by Excel Logistics Services. Margolis looked at the customer satisfaction survey for the fourth quarter of the previous year. “At this point‚ it is becoming increasingly difficult for us to make
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Course Title: Strategy & Policy Section: A Semester: Fall 2012 Program: MS-Mgt Assignment #5 [Position Paper: Dynamic Capabilities and Strategic Management] Submitted to: Dr. Sarwar M. Azahar Submitted by: Syed Shahid Hussain 12013092-016 Maham Shahid 12014092-001 Rehman Asif 12013092-011 Due Date: 13th December 2012 Submission Date: 13th December 2012 Marks: Comments: _______________________________________________________________________
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Operations Management Practice Quiz 1 (LL) Process Analysis and Quality Please circle the most appropriate response. There is only one right answer. It should take you no more than a minute to answer one of these questions if you know your stuff. 1) When improving the throughput of a process we focus on: a) increasing the capacity of the lowest capacity task b) increasing the capacity of all tasks in the process c) increasing the cycle time of each task d) restructuring
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The Capabilities and Effects of Background Music S. Wakeley Wayne State College Abstract Nonverbal communication speaks louder than verbal communication; therefore‚ nonverbal communication‚ such as background music‚ needs to be sensibly evaluated. As a form of nonverbal communication‚ background music is capable of influencing a target audience. In advertising‚ emotions can be shifted depending on the music being played in the background and the same feelings are then transferred to the product
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