response to the Americans. 1970’s-1980 - Western gurus who followed the Japanese industrial success Walter A. Shewhart (1897-1967) American physicist‚ engineer and statistician‚. Known as the father of statistical quality control Shewhart cycle (PDSA cycle). Control charts Shewhart studied randomness and recognized that variability existed in all
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have to be “vaccinated” by using “antibodies” to avoid problems. A “quality vaccine” is constructed with three management actions – determination‚ education and implementation. To Juran‚ he regards problems as lack of effective quality planning and control. To Shewhart‚ he sees
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explain the three ways to decrease process throughput time. 1) Perform activities in parallel a. A serial approach results in the throughput time for the entire process being the sum of individual steps plus transport and waiting time between steps. Using a parallel approach can reduce throughput time by as much as 80 percent and produces a better result. 2) Change the sequence of activities b. Altering the sequence of activities can make the process more efficient. 3) Reduce
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Ease of getting through on the phone 5 1.3 Proposed process improvement 6 1.4 Corrective action plan for sources of dissatisfaction 7 Question 2 8 2.1 Definition of Six Sigma 8 2.2 Six Sigma improvement model 9 2.2.1 DMAIC process 9 2.2.2 Tools and techniques for the DMAIC process 12 2.2.3 Description of tools/techniques 12 Question 3 19 3.1 AON Network Diagram 19 3.2 Computing Slack Time 20 3.3 Different paths/Critical path 20 3.4 Gantt Chart 21 3.4.1 Method 1 21 3.4.2 Method 2 21 Bibliography 23
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Managing for quality and performance excellence (9th ed.). Hampshire‚ England: Cengage Learning. 5 Gryna‚ F. (2014).Juran ’s quality management and analysis system (6thEd.). Boston‚ USA: McGraw-Hill Higher Education. 6 Jain‚ P.L. (2001). Quality control and total quality management. New Delhi‚ India: Tata McGraw Hill Publishing Company. 7 Oakland‚ J. (2004). Oakland on quality management (4thEd.). New York‚ USA: Rutledge. 8 Oakland‚ J. (2014). Total quality management and operational excellence (4thEd
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we take a look at the control charts for both the processes‚ you will notice that both processes do not have any control over the amount of defects will be produced. Both the charts have many defect numbers which are placed on either side of the control limits. It can also be noticed that the defects out of the new material process seem to become greater with every day of production. This clearly shows that the standard material holds up better during the manufacturing process compared to that of the
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F It is impossible to develop a process that has zero variability. 2. T F Assignable variations in a process are also called natural variations. 3. T F An x-bar chart would be appropriate to monitor the number of defects in a production lot. 4. T F The central limit theorem provides the statistical foundation for control charts. 5. T F If we are tracking quality of performance for a class of students‚ we should plot the pass/fail result on a p-chart. 6. T F Sample sizes of 4 or 5
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Surge Tank Design CHE4042F Process Dynamics and Control Project 1 20 April 2013 Group 26 Table of Contents List of Figures ii List of Tables ii Glossary iii A. Analysis of Plant Data 1 B. Simulation of Surge Tank 2 i. Modelling the Surge Tank in Xcos 2 ii. Frequency Fluctuations in Density Data 5 iii. Testing of Model for the Product Density 6 iv. Comparison of Unconstrained and Constrained Output Volume of the Surge Tank 7 C. Control of Surge Tank 8 i. Implementation
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\ III Contents Contents ix QUAI.TY AND COMPETITIVE ADVANTAGE 25 (Ju‚ility and Business Results 27 TIIRLE LEVELS OF QUALITY 29 QUALITY AND PERSONAL VALUES 29 SUMMARY OF KEY POINTS AND TERMINOLOGY 31 QUALITY IN PRACTCE: FROM LEADERSHIP THROUGH QUALITY TO LEAN Six SIGMA AT XEROX 31 CHAPTER 3 PHILOSOPHIES AND FRAMEWORKS THE CEDAR FOUNDATION 90 89 QUALIY PROFILES: TEXAS NAMEPLATE COMPANY‚ INC.‚ AND THE DEMING PHILOSOPHY 91 Deming ’s 14 Points 99 Foundations of the Deming Philosophy
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What is TQM? Total Quality Management (TQM) is a structured system for meeting and exceeding customer needs and expectations by creating organization-wide participation in the planning and implementation of improvement (continuous and breakthrough) processes. Why TQM? In a global marketplace a major characteristic that will distinguish those organizations that are successful will be the quality of leadership‚ management‚ employees‚ work processes‚ product‚ and service. This means that products
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