stations. These 4 technical auditors visit the 32 service stations periodically and conduct auditing activities for both technical services and warranty parts. Technical auditors control warranty parts randomly and they evaluate whether the specified warranty procedure is implemented in a correct manner or not‚ they also control technical equipment used in the service stations. Each technical auditor is responsible for a set of service partners and each set constitutes a region. After each technical audit
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“Democratizing Statistics” The Basic Seven Tools made statistical analysis less complicated. Good Visual Aids make statistical and quality control more comprehendible. What are Quality control tools? Seven qc tools are the fundamental instruments to improve the quality of product. They are use to analyse the production process‚ identify the major problems‚ control fluctuations of product quality‚ and provide solutions to avoid future defects. Statistical literacy is necessary to effectively use the
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B - 38. When a process fails to satisfy a customer: a. it is quite often the customer’s fault. b. it is considered a defect c. it is time to reengineer the process. d. it is usually half the customer’s fault and half the company’s fault. D - 39. Consumers consider five aspects when defining quality. Which one of the following is least likely to be one of these aspects? a. Value b. Fitness for use c. Psychological impressions d. Individual development B - 40. Which of the following
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- Flowchart - Cause & - Force Field - Histograms - Run Chart Effect Analysis - Pareto Charts - Control Diagrams - Brain- - Scatter Charts - Pillar storming Diagrams
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CONTROL PROCESS Submitted By: Priyank Das Payal Dudani Nisha Purushothaman Ami Shah Ruchi Shah CONTROL Control is the process of ensuring that actual activities conform to planned activities. Characteristics
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decision-making. FALSE 6. A disadvantage of global teams for product design is that: ease of face to face meetings 7. Which of the following statements about CAD is not true? E. used successfully by manufacturing companies 8. The process of dismantling and inspecting a competitor’s new or revised product for the purpose of gleaming design ideas is called: reversed engineering 9. One of these is not a characteristic of a well-designed service system: distributed computer networks
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understand how quality relates to various aspects of information technology projects Describe quality planning and its relationship to project scope management Discuss the importance of quality assurance Explain the main outputs of the quality control process The Importance of Project Quality Management 3 Crucial element of a good system/product/service etc. Contribute to company reputation Applicable to human‚ product‚ knowledge‚ services etc. IT Quality uncheck! In
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to quality Problem solving process Copyright © 2010 Pearson Education‚ Inc. Publishing as Prentice Hall. 5–5 The Deming Wheel Plan Act Do Study Figure 5.2 – Plan-Do-Study-Act Cycle Copyright © 2010 Pearson Education‚ Inc. Publishing as Prentice Hall. 5–6 Six Sigma Process average OK; too much variation Process variability OK; process off target X X X X X X X X X XX XX X X X X X Reduce spread Process on target with low variability Center process X XX X X X XX Figure 5.3 – Six-Sigma
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Chapter (1) Definition of Quality: The quality of a product (article or service) is its ability to satisfy or exceed customers’ needs and expectations. “Bergman and Klefsjö” Customers are: those we want to produce value/s to. Quality Dimensions: 8-Quality dimensions of a good: (Pressed Factory) 1- Performance: such as speed‚ capacity‚ useful life‚ size. 2- Reliability: Is a measure of how often problems occur and how serious they are. 3- Environmental Impact: A measure
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marketplace is really four key areas‚ and it starts with top quality ingredients. Second‚ it is s strict adherence to a recipe that is based on consumer preferences. The third key is that they monitor in the manufacturing process‚ and that is a strict adherence to all of the process parameters‚ continuous monitoring of all the critical attributes such as oil content and season content. Finally‚ it is a focus on looking at their products twice per shift just like the consumer would‚ and that is what
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