identify areas that are unproductive. A department head might use financial documents to prepare a budget proposal. Letters - Business letters are used to communicate with individuals outside of the office. Recipients may include customers‚ colleagues in other businesses‚ service providers‚ professionals who advise the business‚ government officials and job applicants. A business letter is usually formatted in block style‚ in which all of the elements of the letter‚ except the letterhead‚ are aligned
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HIS2129 – Recapitulation Lecture #3 – Canals‚ Raftsmen‚ and Snakeheads 1. Was moving goods over a macadam road cheaper than on water? It was cheaper and faster to move goods over water due to roads that were uneven in quality. 2. Can a river or lake be part of a canal? Absolutely. Rivers could be improved with weirs‚ flash locks‚ and levees. Canals may include cuttings as well as improved stretches of river. 3. In what U.S. state do we find the first macadam road? Maryland‚
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Manage quality customer service BSBCUS501C Assessment AT1 INDEX 1. Customer service plan 2. Reflection Assessment AT1: Develop customer service plan Customer service plan 1. Our vision and mission Innovative Widget will motivate its staff to be the best they can be. We will engage in sustainable practices. Improving the quality of products and maximize return to the stockholders. Provide the highest quality of widgets for our customer and improve our post
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Business Strategy and the Importance of Data-Driven Decision Making Business Strategy and the Importance of Data-Driven Decision Making Good decision making is arguably the most important skill a successful manager can possess‚ but the ability to make intelligent decisions on an on-going basis requires not only intuition and experience‚ but also the right data. In fact‚ Garrison‚ Noreen‚ and Brewer (2012) identify intelligent‚ data-driven decision making as a business leader’s
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and 150 managerial and administrative personnel. Johnny Bennett is the founder and president of Flashy Flasher Inc‚ producing only cable assemblies in his garage that is how he initiated his company. With ambition‚ commitment and reliability in the quality of the product‚ Mr. Bennett managed to enlarge his business into a hefty enterprise now supplying over 90 auto parts stores which has been a success for the enterprise. To ever company good management and well structured organizational chart
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Paul S. Sutter’s book Driven Wild describes the formation of the Wilderness Society and how a group of eight individuals became activists in their attempt to preserve the Nation’s wilderness. These individuals were authors‚ scientists‚ ecologists‚ conservationist‚ environmentalist‚ and foresters who wanted preserve the remaining natural wilderness from logging‚ mining‚ and tourism. Their main points of contention focuses more on tourism resulting from the growing availability of automobiles causing
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to analyze their attitudes towards multicultural teams and their managers. A second questionnaire was conducted on 18 managers from an international company in Vietnam to collect more insightful opinions about managing multicultural teams. From both perspectives of the employees and the managers‚ different strengths and the weaknesses of nowaday managers were examined and explained carefully. Some findings are in accordance with theories and some show different interesting opinions experienced
Free Culture Cross-cultural communication Geert Hofstede
CUSTOMER SERVICE EXCELLENCE Today’s customers are more aware and empowered‚ and have more bargaining power due to the exponential increase in competition – direct‚ indirect or substitute. In retailing‚ they want hassle-free shopping‚ have less time at their disposal to locate the shop and the merchandise and are reluctant to keep waiting. The modern format retail stores are doing their best to anticipate the customer’s demands and are going all out to redesign their store interiors‚ offer more
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Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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effective operation of the OHS system What are some examples of financial and human resources necessary to ensure the effective operation of the OHS system? Financial and human resources are necessary to effectively establish that Baseline statutory requirements are being met The organisations policy statements are being met The cost associated with implementing recommendations are identified The risk associated with the operation is
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