Customer Service in Robi EXECUTIVE SUMMARY: This report is prepared on the basis of my three-month practical experience at RobiAxiata Limited. This internship program helped me to learn about the practical scenario of a Telecommunication Company. RobiAxiata Limited is a dynamic and leading countrywide GSM communication solution provider. It is a joint venture company between Axiata Group Berhad‚ Malaysia and NTT DOCOMO INC‚ Japan. RobiAxiata Limited‚ formerly known as Telecom
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meeting their customers’ expectations in the area of customer satisfaction. Starbucks has to come up with an action plan to address this issue‚ considering its significant correlation and impact to sales and profitability. SITUATION ANALYSIS Company Starbucks is acclaimed for its superior value proposition in the early 1990’s by creating an experience around the consumption of coffee‚ a ‘third place’. The brand is positioned to offer the highest quality coffee‚ close customer intimacy‚ and
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Kramer Strategic Plan Paper According to (Wheelen & Hunger‚ 2010) "Strategic management is a set of managerial decisions and actions that determines the long-run performance of the corporation." The basic components of the strategic management process are environmental scanning‚ strategy implementation‚ strategy formulation‚ and evaluation and control. Over time‚ many organizations have used strategic management concepts developing them overtime and using them successfully. As a team‚ we will center
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1. A233 parts Weekly demand=32‚LT=1 week‚Price=$18/unit‚Ordering cost=$16/unit Demand per year=32x52=1664 *D=demand‚Q=quantity‚Oc=Ordering cost‚P=Price. EOQ=>Ordering cost= Carrying cost=>(D/Q) x Oc=(Q/2) x P x 23%=>1664/Qx16=(Q/2) x 18 x 23%=>114 A) When Q=EOQ=114‚ Ordering cost=1664/114x16=$233.54 Carrying cost=(114/2) x18 x23%=$235.98 Therefore total cost= Ordering cost + Carrying cost=234+236=$469.52 B) When Q= 64‚ Ordering cost = 1664/64x16=$416 Carrying cost
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report is important. In chapter 2‚ the service quality will be identified. There are two parts in this chapter: the first part will discuss concept and principle of the service quality and the following part will note the service quality models. Mainly the SERVQUAL model and the Total Quality Management (TQM) will be examined. Then in chapter 3‚ implementation‚ the chosen organisation which is the Club Mediterranean (Club Med) will be applied for the service quality model. The last chapter is conclusion
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1. Discuss the importance of manufacturing industry in Malaysia. Manufacturing is the use of machines‚ tools and labor to produce goods for sale. The term may refer to a range of human activity from handicraft to high tech‚ but is most commonly applied to industrial production‚ in which raw materials are transformed into finished goods on a large scale. Such finished goods may be used for manufacturing other‚ more complex products‚ such as household appliances‚ automobiles or sold town whole sellers
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Business Process Management Projects in Automotive Industry: Why Business Process Management projects are implemented in Manufacturing Industries? Every company’s main moto is to improve the way it does business‚ which includes producing things more effectively and efficiently with quality for the purpose of making great profits. Now a days non-profit organizations are also focusing on achieving efficiency‚ productivity‚ and the goals‚ that they set for themselves. Each and every project manager
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Remote/macro-environment Analysis: Socio-cultural‚ Technological‚ Economy‚ Environmental/Ecological‚ Political‚ Legal (STEEPDG) The US automobile manufacturing industry includes about 200 companies with combined annual revenue of about $250 billion. Major companies are GM‚ Ford‚ and Chrysler (which is controlled by Italy ’s Fiat). The industry is highly concentrated: the top three companies account for more than 90 percent of revenue. Selling the Vision Most US auto manufacturers have experienced
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Sundström Västerås‚ 2010-06-04 Customer Relationship in Tourism Industry --- A case study of Swedish travel agency Group 2546: Yanfei Yan Jie Yang Abstract Title: Customer Relationship in Tourism Industry – A case study on a Swedish Seminar date: 4th of June‚ 2010 Level: Bachelor thesis in Business Administration‚ Basic level 300‚ 15 ECTS Authors: Yanfei Yan‚ Jie Yang Supervisor: Angelina Sundtröm marketing mix‚ service quality‚ customer satisfaction‚ customer retention. travel agency‚ Resia
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STARBUCKS: DELIVERING CUSTOMER SERVICE Background Case P.1 According to their data‚ Starbucks are not always meeting our customers’ expectations in the area of customer satisfaction. They came up with a plan to invest an additional $40 million annually in the company’s 4‚500 stores‚ which would allow each store to add the equivalent of 20 hours of labor a week. The idea is to improve speed of service and thereby increase customer satisfaction. P.1 Day‚ Starbucks’ senior vice president of
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