know what the companies - that is‚ their customers - are doing and need and also because mechanisms for knowledge transfer from supplier to customer are typically in place.3 But years of evaluating supplier working relations in various manufacturing and service industries reveal that it is one thing for a mechanism to be available by which suppliers may transfer innovation to customers and quite another for the suppliers actually to do the transferring. Competitive Side Of Collaboration Customer/supplier
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Test-driven development cycle A graphical representation of the development cycle‚ using a basic flowchart The following sequence is based on the book Test-Driven Development by Example.[1] 1. Add a test In test-driven development‚ each new feature begins with writing a test. This test must inevitably fail because it is written before the feature has been implemented. (If it does not fail‚ then either the proposed "new" feature already exists or the test is defective.) To write a test‚ the
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Service quality is becoming an important part in hotel industry. Thus‚ it is significant to measure and find effectiveness of service quality based on customers’ satisfaction.The paper is a brief analysis of service gap in Sheraton Macao Hotel. According to the questionnaires and investigation‚ we hope to find out the customers’ satisfaction in Sheraton Macao hotel and whether Sheraton Macao Hotel can satisfy her customers. Key words: Sheraton Macao Hotel‚ customers’ satisfaction. 1. Introduction
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Implementing Quality Improvement: 1. Create constancy of purpose toward improvement of product and service‚ with the aim to become competitive and to stay in business‚ and to provide jobs. 2. Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge‚ must learn their responsibilities‚ and take on leadership for change. 3. Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the
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Requirements Questionnaire Fantasy Games Community Inc. Purpose statement: With a new software application (Shopping Cart) development underway for the Fantasy Games Community‚ it is imperative that we conduct this stage of requirement process. Requirements questionnaire implementation is a useful method to investigate Fantasy Games community users’ needs‚ expectations‚ perspectives‚ priorities and preferences. While also taking into consideration relevance of online games collections and services
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Pius Achanga‚ Esam Shehab‚ Rajkumar Roy and Geoff Nelder Department of Enterprise Integration‚ School of Industrial and Manufacturing Science‚ Centre for Decision Engineering‚ Cranfield University‚ Cranfield‚ UK Abstract Purpose – The aim of this research paper is to present the critical factors that constitute a successful implementation of lean manufacturing within manufacturing SMEs. Design/methodology/approach – A combination of comprehensive literature review and visits to ten SMEs based in the
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TAKT Time (Group 5) Brief Summary: LEAN manufacturing is a global electronics manufacturing services (EMS) provider located in Flextronics de Mexico (FdM). The company is focused on efficiency and optimization of manufacturing flow. The EMS is a tough business that is driven by thin profit margins. EMS manufacturers rely on leveraging huge economies of scale and purchasing power. These companies focus on return on invested capital (ROIC) as a key metric because it provides a sense of how well a company
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Software Engineering Requirements Engineering Dr.-Ing. Sven Apel Forschergruppe Softwareproduktlinien Universität Passau Based on Material of Oscar Nierstrasz Sven Apel Software Engineering Roadmap Requirements-engineering process Use cases Functional and non-functional requirements Requirements checking and reviews Roles in requirements engineering Winter Term 2010/11 Slide 2 Sven Apel Software Engineering Sources Software Engineering
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Article Title Page [Article title: The Servicescape as an Antecedent to Service Quality and Behavioral Intentions] [Author Details: Mandatory] Author 1 Name: Daire Hooper Department: College of Business University: Dublin Institute of Technology Town/City: Dublin State (US only): Country: Ireland Author 2 Name: Joseph Coughlan Department: College of Business University: Dublin Institute of Technology Town/City: Dublin State (US only): Country: Ireland Author 3 Name: Michael R Mullen Department:
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of Service Quality and Its Implications for Future Research The attainment of quality in products and services has become a pivotal concern of the 1980s. While quality in tangible goods has been described and measured by marketers‚ quality in services is largely undefined and unresearched. The authors attempt to rectify this situation by reporting the insights obtained in an extensive exploratory investigation of quality in four service businesses and by developing a model of service quality. Propositions
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