[pic] ISCOM/471 Self-Assessment Questions |Week One – Fundamentals of Operations Management for Manufacturing and Service Industries | Note. Answers to questions appear on the last page of this document. • 1. Which of the following factors account for the interest in organizational management? a. Quality improvements b. Current problems/opportunities c. Inventory costs d. Customer satisfaction e. All of the above 2. Operations
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Principles of Logistics and Marketing Essay “The service company can differentiate its service delivery in three ways: through people‚ physical environment and process” (Kotler P‚ 2005). Introduction: In today’s competitive marketplace companies are competing strategically through service quality for better differentiation. In certain time of period the successful companies were using marketing mix model of four elements: Product‚ price‚ promotion and place. However later
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Little did they know that the kids were still awake‚ playing on their new VR27. Even the high adrenaline hadn’t stopped them from hearing the hushed voices. But‚ thankfully‚ they came up with a solution: use a trusted app called Joogle Maps. --------------------------- The next day‚ the two adults awoke their respective slaves and told them they were headed for a walk in the woods. Bhriahn remembered yesterday’s discussion and hid his pink iPhone L in the back pocket of his trousers
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In this article‚ the authors discuss the use of strategy maps to explain strategy to all people in the organization. If you were a military general on the march‚ you’d want your troops to have plenty of maps--detailed information about the mission they were on‚ the roads they would travel‚ the campaigns they would undertake‚ and the weapons at their disposal. The same holds true in business: a workforce needs clear and detailed information to execute a business strategy successfully. The authors
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MANAGEMENT EXECUTIVE MBA - JKUAT ASSIGNMENT ONE. DISCUSS THE SUPPLY CHAIN MANAGEMENT PARADIGM AND ITS APPLICATION TO THE SERVICE AND MANUFACTURING INDUSTRY Provide reference INTRODUCTION The concept of Supply Chain Management is based on two broad ideas. The first is that practically all goods and services that reach an end user represent the cumulative effort of multiple organizations. These organizations are referred to collectively as
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Production Research‚ Vol. 46‚ No. 23‚ 1 December 2008‚ 6627–6647 Strategy maps as improvement paths of enterprises M. BARAD*y and S. DRORz yDepartment of Industrial Engineering‚ Tel Aviv University‚ Ramat Aviv‚ Tel Aviv‚ Israel zDept. of Industrial Engineering and Management‚ Ort Braude College‚ Karmiel‚ Israel (Revision received December 2007) To locate and prioritize the improvement needs of an enterprise‚ a strategy map merging managerial principles of the BSC with quality principles stemming
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Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality The Customer Gap (Sometimes referred to as Gap 5) 2 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Service Design and
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CREATING A MINDMAP FOR VISUAL PERCEPTION 1. Go to www.bubbl.us 2. Click on ‘Start Brainstorming’ 3. In the first box type ‘Visual Perception’ 4. From here create a mindmap linking the structures of the eye‚ the visual perception process and visual perception principles (Gestalt‚ Depth Cues and Constancies) & perceptual set (context‚ past experience‚ motivation‚ emotional state‚ culture) 5. To create a new bubble with no links click on the small white bubble on the right hand
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STRATEGY MAP- Meru Cabs: A spectacular growth story About Meru Cabs: Meru Cabs‚ operating in four metros of the country has popularised and boosted the concept of radio cabs. "Today almost 70 per cent of our passengers say that they travel by ’Meru’ instead of calling it a ’taxi’ and this is what has been our focus.” – Gavin Dabreo‚ VP-Sales & Marketing‚ Meru Cabs Meru now runs a fleet of 5‚000 taxis in Mumbai‚ Bangalore‚ Hyderabad and Delhi and has 700 employees. The company has a top line
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Baya brewing has been a tradition in Ifugao and it is best appreciated during the Gotad ad Ifugao Festival. The whole process of baya making is‚ basically‚ not done during the festival for it takes a month to prepare baya (Ifugao native rice wine) and it takes a longer time to have its best taste. The process of attaining the heavenly sensation of the baya starts in the preparation of the needed materials and ingredients. First‚ one and a half kilograms of Ifugao native rice or any variety of ordinary
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