Service Marketing 10MBAMM314 Syllabus Module I Introduction to services: What are services‚ Why service marketing‚ Difference in goods and service in marketing‚ Myths about services‚ Concept of service marketing triangle‚ Service marketing mix‚ GAP models of service quality Module II Consumer behaviour in services: Search‚ Experience and Credence property‚ Customer expectation of services‚ Two levels of expectation‚ Zone of tolerance‚ Factors influencing customer expectation of services Customer
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MKT01909-2013-A: Service Management for Tourism and Hospitality Assignment 1: Part A Lecturer: Tony Brown Deng Hongfei 22012540 Table of Contents Section 1: Introduction 5 Statement of the purpose 5 Objectives 5 Report structure overview 5 Section 2: Organization overview 6 Description of operations 6 Bundle of services 7 Core service 7 Peripheral services 7 Feasibility of the project 7 Section 3: Target Market Customers
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Investment Process Investment: Investment is the employment of funds on assets with the aim of earning income or capital appreciation. Investment has two attributes namely time and risk. Present consumption is sacrificed to get a return in the future. The sacrifice that has to be borne is certain but the return in the future may be uncertain. This attribute of investment indicates the risk factor. The risk is undertaken with a view to reap some return from the investment. For a layman‚ investment
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entered or works under (or‚ where the employment has ceased‚ worked under). The ERA defines ‘contract of employment’ as “a contract of service or apprenticeship‚ whether express or implied‚ and (if expressed) orally or in writing. The variance between the two is Contracts of Service and Contracts for Service. To begin with‚ the difference a Contract of Service is‚ where an employer and an employee have a relationship that is continuous. The employer has a duty of care to its employees‚ for example
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Automotive Industry Analysis The development of the automobile came from many different people from different countries. The development stated in 1769 in France‚ with the invention of a three-wheeler that was powered by steam (Gale‚ 2003). Then in 1800’s the first internal combustion engine was created in Belgian and the first gasoline powered vehicle was constructed in 1885 in Germany (Gale‚ 2003). Henry Ford built the first car in 1896 (Gale‚ 2003). He then revolutionized the industry with the
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Industry Analysis of Food Service Industry The foodservice (or food service) industry (US English; catering industry in British English) encompasses those places‚ institutions‚ and companies responsible for any meal prepared outside the home. This industry includes restaurants‚ school and hospital cafeterias‚ catering operations‚ and many other formats. Although the restaurant industry is very competitive‚ the lifestyle changes created by modern living continue to fuel its steady growth. More and
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CLASSIFICATION OF SERVICES. (FRAMWORKS FOR ANALYSIS OF SERVICES). Problem: narrow exposure of managers to the variety of service industries; managers perceive their service as unique; management personnel is usually inbred; as a result‚ marketing thought in the field of services is underdeveloped. E.g.‚ hoteliers often spend their whole life in the industry or even one company‚ most airline managers have grown up in the commercial aviation industry‚ bankers and hospital administrators usually
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4.1 Chapter 4 Process design 4.1 Slack‚ Chambers and Johnston‚ Operations Management‚ 6th Edition‚ © Nigel Slack‚ Stuart Chambers‚ and Robert Johnston 2010 4.2 Key operations questions In Chapter 4 – Process design – Slack et al. identify the following key questions: • What is process design? • What objectives should process design have? • How does volume and variety affect process design? • How are processes designed in detail? 4.2 Slack‚ Chambers and Johnston‚ Operations
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MBA 623 | North American Cruise Industry | Table of Contents Executive Summary 2 Cruise Industry Overview 2 Market Overview and Structure 2 Industry and Customer Segments 5 Target Market Analysis 7 Carnival Cruise Lines 7 Target Market Analysis 7 Positioning Strategy 7 Royal Caribbean Cruise Lines 8 Target Market Analysis 8 Positioning Strategy 9 Norwegian Cruise Lines 9 Target Market Analysis 10 Positioning Strategy 10 Disney Cruise Lines 11 Target Market Analysis
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telecom market in India. The interesting thing in the Indian telecom market is that the traditional revenue sources for the operators- voice & SMS (Short Message Service) are at rock bottom. The subscriber churn as a result of Mobile Number Portability has also added to the worries of the operators. Operators are betting on Value added services (VAS) as the next big opportunity to sustain and succeed in the market. With the increasing monthly additions in subscribership‚ Telecom Regulatory Authority
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