launching the project: In the elevators industry‚ the Otis brand stood for technological leadership‚ reliability and quality. The industry was very competitive and had many manufacturers but Otis was the leader in the sales and service markets. The sales market was cyclical and the service market was stable. In 1981‚ North American Operations‚ Otis’ second largest division‚ investigated the feasibility of using IT to establish a centralized customer service department to accept customer requests
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JIT and Process Standardization Just-in-Time is a philosophy that concentrates on the delivery of a product or service in the time‚ quantity‚ and quality desired by the customer. Applying just-in-time philosophy to the service industry by standardizing processes improves customer satisfaction. A fast food drive-through restaurant is a perfect example of how using JIT philosophy and standardization improves the process thus improves customer satisfaction. Implementing continuous improvements in
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety of
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Data Services Vodafone’s Data Services are tailored to make you stay competitive even as your needs change. We provide simplified network solutions to improve your productivity and also offer customized solutions that save organizations from having to deal with multiple providers. We offer entry-level products using ADSL technology to high-end solutions delivered through a mix of ATM‚ Frame Relay or IP/VPN over MPLS-established technologies that alleviate pressure on your IT resources and give you
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Service package of MITSOB Before describing about the service package of MITSOB I would like to give an overview of what SERVICE is .. “Any act or performance which one party offers to another that is essentially intangible in nature and which never result in ownership of anything is known as service .” Now according to this definition of service I would like to define the service package of MITSOB MITSOB is a service firm it only and only offers service. MITSOB is an education institution which
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the needs of other speakers also develops. The cognitive ability to solve problems that are routine or more complex is encountered on a daily basis‚ but age does have an effect on this cognitive ability. Attention or the ability to monitor or process information is another cognitive ability used daily. Each of the cognitive abilities can be altered by variables including age‚ mental health‚ and physical health as well as other variables. Language According to Robinson-Riegler and Robinson-Riegler
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SUMMER INTERNSHIP PROJECT INNOVATION INCUBATION PROJECT- LAUNCH OF HOLISTIC WELLNESS PROGRAMMES FOR CORPORATE AND FACTORIES IN NAVI MUMBAI AND THANE REGION HEMANGI CHOULKAR ROLL NO- 14 POST GRADUATE DIPLOMA IN MANAGEMENT- PHARMACEUTICAL MANAGEMENT 2012-2014
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Marketing is key to understanding consumers and making your product/service attractive. The marketing concept‚ as described in the textbook is “is a consumer-oriented philosophy that focuses all available resources on satisfying the needs and wants of the consumer‚ thereby resulting in profits” (Bojanic & Reid‚ 2009). What this quote is saying is that the marketing concept tries to identify what consumers want‚ what they need‚ and what the best way to communicate your product to the consumer
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States Department of Agriculture Rural Development Rural BusinessCooperative Service FIBS Research Report 141 Shared-Sewices Cooperatives Abstract This report describes the general structure and operations of shared-services cooperatives and discusses some of the benefits accorded to their owners. This report will provide some insights for business people and public servants interested in organizing a shared-services cooperative. It discusses how they are organized and how they operate. This
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Service Operations Management for Aviation 1. Introduction Today’s focused surroundings in the air transport industry has never been harder or additionally unforgiving. More players are one key stumble far from focused elimination. Approaches that worked in the past essentially don’t cut it in today’s hyper-focused commercial center. As per a later study on high execution in the carrier business‚ there are key goals carriers need to deliver to go through today’s progressively dubious times:
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