Chapter 3: Product Design and Process Selection Answers to Assigned Discussion Questions in Textbook 1. Define product design and explain its relationship to business strategy. Product design is the process of determining all the features and characteristics of a product or service. The design of the product or service must match the business strategy in order for the company to be successful. For example‚ if we create a product with numerous features‚ it would probably be more expensive
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Electronic Commerce: Products and Services Learning Objectives Upon completion of this chapter‚ you will be able to: 1. Describe electronic retailing (e-tailing) and its characteristics. 2. Define and describe the primary e-tailing business models. 3. Describe how online travel and tourism services operate and their impact on the industry. 4. Discuss the online employment market‚ including its participants‚ benefits‚ and limitations. 5. Describe online real estate services. 6. Discuss
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long term assets which are depreciable. E) Both companies use a Condensed Income Statement which is the condensed version of the multistep format. Pepsi uses cost of sales while Coke uses cost of goods sold‚ Pepsi uses operating profit while Coke uses operating income. Pepsi uses bottling equity income while Coke uses equity income. F) |Coca-Cola | |2005 |2006 |2007 | | |Gross profits |14‚909 |15‚924 |18
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410 Marketing of physical products VS marketing of services The marketing of physical products and marketing of services expose two different situations in marketing which requires different strategies. With physical product marketing you need to consider the product‚ price‚ place and promotions which are the standard 4Ps approach. When it’s come to marketing of services you need to consider people‚ process and proof on top of the standard 4Ps approach. Services are intangible‚ inseparable‚ perishable
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DEBATE—Is Service Marketing Different From Product Marketing? MARKETING DEBATE—Is Service Marketing Different From Product Marketing? Marketing is the process of communicating the value of a product or service to customers. In addition‚ marketing might sometimes be interpreted as the ability of selling products and services. As the term "Marketing" may replace "Advertising" it is the overall strategy and function of promoting a product or service to the customer. Many services marketers strongly
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MAINTAINING ADMINISTRATIVE SERVICES LEARNING OUTCOMES 1. Understand how to order products and services 2. Understand how to keep waste to a minimum in a business environment 3. Understand the purpose of delivering effective customer service 4. Know how to take minutes 5. Understand how to organise meetings 6. Understand how to organise events 7. Understand how to manage diary systems Questions Explain what procedures you use to order products and services for your organisation
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physical good and service good is intangibility of service good. Different from physical good‚ services are intangible activities which provide want‚ satisfaction and are not necessary related to the sale of a product or another service‚ and does not result in the ownership of anything. According to Berry and Parasuraman‚ a physical good is in essence an object while a service good is in essence a performance. Consumers cannot see‚ touch‚ weigh and test out a service good since service good cannot be
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Combating Products & Services Summary: This article revolves around the concept of hybrid solutions i.e.‚ combining products and services into innovative offerings to attract more customers and provide superior value to them. The article identifies two basic characteristics of any offering- complementarity (when used together) and independence (used separately) based on which four types of hybrid offerings emerge. These are as follows: i. Flexible Bundle: These bundles (of product and service) are
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Georgia‚ and is often referred to simply as Coke (a registered trademark of The Coca-Cola Company‚ which is in the United States since March 27‚ 1944). It is a carbonated soft drink sold in the stores‚ restaurants‚ and vending machines of more than 200 countries.. Originally proposed as a patent medicine when it was invented in the late 19th century by John Pemberton‚ Coca-Cola was bought out by businessman Asa Griggs Candler‚ whose marketing strategies led Coke to its governing of the world soft-drink
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Mentos and Coke Materials-12 Fl Oz coke‚ mint mentos‚ and thermometer Purpose-What I wanted to find out is if the temperature affects how the mento bubbles in the coke. Procedure-How I tested my project was to put two 12 Fl Oz cokes one on the counter at room temperature (69 F)and one in the fridge(40 F).Then after 24 hours I took one mento and dropped it in the one that was on the counter at room temperature and timed and examined how it bubbled. Then I got out the coke in the fridge
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