Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality The Customer Gap (Sometimes referred to as Gap 5) 2 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Service Design and
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Electronic Devices * Cereal * Fast food Restaurant * Shoes/Sneakers * Drinks (alcoholic or non-alcoholic) 1. Are they international or international brands? 2. What image and qualities does each one have? 3. Do these products have anything in common? Ex. High price‚ quality‚ 4. How loyal are you to the brands that you have chosen? 5. If you don’t buy branded goods‚ explain why. ANALYZE THE NEXT CASES Case1: Mc Donald’s The famous fast food company‚ McDonald’s
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A. What is the practice or habit? The Set & Prop Designer should start to consider all aspects of a production that contributes to the overall effect. I said this because she was more concerned about her own set design and not taking into account other aspects such as whether the casts will be comfortable in that particular setting or whether it complements with the lighting effects. B. Does the Set & Prop Designer already have a similar practice or habit? I notice
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Product management • Product (or service) management includes a wide range of management activities‚ ranging from – the time that there’s a new idea for a product – to eventually providing ongoing support to customers who have purchased the new product. Product strategy Product management and its role in company management Lecture 1 • Every organization conducts product management‚ whether it’s done intentionally or unintentionally. Product related decision proces as content of scientific
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Product Differentiation: A Case study of Coca Cola Name: College: Date: Coca Cola Coca cola is a brand phenomenon known all over the world. According to Coca Cola website‚ John Pemberson and Frank Robinson established the company in 1886 when they discovered the formula in a pharmacy in Atlanta. Today a global brand Coca Cola‚ faces stiff competition from Pepsi but Coca Cola continues to be the market leader in beverage business. Coca Cola is
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Business Elements of Pepsi & Coca-Cola Introduction The following is a comparison and contrast of the business elements based on a number of business elements like management and operations and on environmental aspects using SWOT and PEST. The two organizations chosen are Pepsi and Coca-Cola. Coca-Cola is a worldwide corporation that manufactures many different beverages. They also manufacture‚ distribute‚ and sell concentrates and syrups that are based in
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Materials are the heart of the product and are usually the starting point of many of my designs. Some of my products are by-products of the creative exploration of a new material. Materials are the bread and butter of any designer and significantly influence the products style and ethos. Wool Felt and Felted Synthetic Materials Felt in its many forms can be your best solution for product design challenges. Wool felt is one of the world’s oldest man-made fabrics because it does not require weaving
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Project submitted on MARKETING STRATEGIES OF PEPSI Page | 1 CONTENTS SR. NO. TOPIC PAGE NO. 4 4 5 6 7 8 8 9 10 11 11 11 12 12 11 11 12 14 15 16 17 19 19 21 21 22 22 23 23 24 25 25 26 26 27 28 28 29 29 30 31 32 33 Page | 2 I PepsiCo Mission…………………………………………………………… II A Brief Pepsi History ……………………………………………………... III Corporate Profile: PepsiCo In India………………………………………. 3.1 Origin Of PepsiCo India………………………………………… 3.2 From Joint Venture To Wholly Owned………………………… 3.3 Corporate Management..........
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PRODUCT DEVELOPMENT Product development is define the creation of products with new or different characteristics that offer new or additional benefits to the customer. Product development may involve modification of an existing product or its presentation‚ or formulation of an entirely new product that satisfies a newly defined customer want or market niche. (BusinessDictionery.com) Product Development System An effective product strategy links product decision with cash flow‚ market dynamics
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Levels of product Core product The core product is not the tangible physical product. We can’t touch it. That’s because the core product is the benefit of the product that makes it valuable to us. So with the car example‚ the benefit is convenience the ease at which we can go where we like‚ when we want to. Another core benefit is speed since we can travel around relatively quickly. Actual product The actual product is the tangible‚ physical product. We can get some use out of it. Again with the
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