The GAP MODEL in SERVICES MARKETING GAP 1 The gap between the customer expected service and company perception of customer expectation. |Inadequate market research. |Design‚ conduct and implement appropriate market research. | |Poor communication between customers and management and between|Design and implement an upward communications programme. | |front line employees and managers. |
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Service Dominant Logic Introduction: Service dominant logic view of marketing has changed from the traditional‚ foundational‚ goods dominant logic of exchange‚ in which goods were the focus of exchange and services that marketing inherited from economics a little more than 100 years ago to service as the basis of economic and social exchange. Service dominant logic has bought a paradigm shift in marketing from goods centred “value is embedded in output” dominant logic where focus was on the efficiencies
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1. Introduction 2. The Marketing Environment examined 3.0 The French Premiere of” Plus ca change‚ plus c’est la meme chose” 4.0 The super galactic cruise “back to the future”: A visit to Cova and Cova and their tribal theories as a new marketing paradigm? 5.0 Brands that have stood the test of time 6.0 Brand Longevity as an equity 7.0 Grand Finale- Evaluation and conclusions on “Can tribal marketing create and sustain brand longevity?”
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CLOTH WASHING SERVICES [pic] Clean Freak- your smartness‚ our Pride The word “laundry” means the removal of stains‚ washing and finishing (ironing and finishing) storage of all types of clothes and articles Reasons for laundering clothes 1. To remove perspiration which if not removed may damage the garment. 2. To remove dirt and grease which may discolour the garment or cause them to smell. 3. Launder clothes for hygienic purposes. Dirty clothes may carry germs which bring about
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New Product Launch Marketing Plan‚ Part 1 MKT/571 January 20‚ 2014 New Product Launch Marketing Plan‚ Part 1 Executive Summary Apple‚ the iconic technology company‚ has continuously captured the cell phone market with its new and innovative features‚ products‚ and services. This iconic brand status has allowed them to maintain higher prices for the higher-quality products. However‚ the competition is quickly able to copy and then enhance new technological innovations‚ and is doing it at
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Services Marketing 1) Find information about the industry as a whole (no of players; billings; contribution to GDP; market size; Key trends; market leader/s; key stakeholders (customers‚ bankers‚ end-users etc). Industry: Car rental Company: Meru Cabs * In last one decade one can see how the car rental industry has shifted its base from unorganised sector to organised one. * Car rentals increase 14% in current value terms in 2011 to Rs313 million‚ with transactions touching
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How do the digital marketing and social media affect the promotion of products and services Abstract The Internet became a fundamental part of almost every aspect of our lives and every-day life. IT is now indispensable part of every organization. One of the main uses of the Internet in Business is as advertising channel. In this report‚ the effects of the digital promotion of products and services are reviewed. The effects on customer’s needs and behaviour are examined as well as the impact on
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Successful Marketing Launch of a new product / service The company Apple is a company renown for its technological designers such as Steve Jobs. Apple is arguably the best company in the world in the aspect of its technological designs. Apple Company produces various products from personal computers such as iMac and the MacBook. It also manufactures well-known gadgets such as the iPod and iPhone. Furthermore‚ Apple also produces hardware and software products to enhance the experience of their
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i4.1 Best product value strategies: As the world’s largest furniture retailer‚ IKEA is known for its product’s value‚ in terms of quality‚ style‚ affordability‚ functionality and durability. Their appliances and furniture is designed base on modern architecture and associated with eco-friendly interior design. Moreover‚ the company is known for its affordable products with highest quality and products with many functions inside. Therefore‚ its business idea is "To offer a wide range of well designed
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Abstract Advertisements play a vital role in marketing of technology products. Over a period of time advertising has evolved as a vital communication system for both customer and business markets. The ability of advertiser depends upon how carefully prepared messages are delivered to target audience. From large multinationals to small retailers‚ all increasingly rely on advertising and on various forms of promotion to help them market product and services in the most efficient manner. With the rapid
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