Administration-MBA Semester 4 MK0006 – Services Marketing and Customer Relationship Management - 2 Credits (Book ID: xxxxxxx) Assignment Set- 1 (30 Marks) Note: Each question carries 10 Marks. Answer all the questions. Q.1 a. What do you mean by physical evidence in services? Give examples. (5 marks) b. Write a note on service development. (5 marks) Q.2 a. Briefly explain the terms “customer expectation” and “customer perception”. (6 marks) b. What are the different bases for segmentation? (4 marks)
Premium Marketing Customer relationship management Customer service
______________________________ Sex: ______ Q.1. What is your profession? Q.2.Which Himalaya’s product do you use? Purifying Neem Face Wash Gentle Face Wash Gel Gentle Exfoliating Apricot Scrub If other please specify:____________________________________ ______________________________________________________ Q.3. Will you Recommend Himalaya’s product to someone else? YES NO If NO why:_________________________________________________
Premium Marketing
Services Marketing Case Study 1. Introduction to JetBlue and the JetBlue experience. How is it related to the overall business strategy? JetBlue was a low cost carrier operating in the US‚ serving a niche segment. It had different offerings for the customer segment it served. Value Proposition in JetBlue context: Simplified Maintenance High Manpower utilization Efficient scheduling – in the New York route Was voted the best airlines in terms of Customer Satisfaction Need
Premium Strategic management Customer service
Services Marketing 1) Find information about the industry as a whole (no of players; billings; contribution to GDP; market size; Key trends; market leader/s; key stakeholders (customers‚ bankers‚ end-users etc). Industry: Car rental Company: Meru Cabs * In last one decade one can see how the car rental industry has shifted its base from unorganised sector to organised one. * Car rentals increase 14% in current value terms in 2011 to Rs313 million‚ with transactions touching
Premium Customer service Customer Marketing
Assignment ------------------------------------------------- Name: Minh Le Nguyen Binh - Roll Number: minhlnbba00327 ------------------------------------------------- Class: BA0604 ------------------------------------------------- Subject: Service Marketing Management ------------------------------------------------- Lecture: Nguyenltt ------------------------------------------------- ------------------------------------------------- -------------------------------------------------
Premium Burger King Hamburger Fast food
This is the case with most‚ if not all‚ living creatures. Acts of altruism within humans is approached with a similar fashion. What is the ulterior motive within the act? The answer is survival. In Maia Szalavitz article titled Is Human Nature Fundamentally Selfish or Altruistic‚ she states that “humans could not have survived in nature without the charity and social reciprocity of a group.” This statement helps show that altruism is indeed a selfish act because it aides personal survival. Social
Premium Altruism Gene
Types of Products/Services Housing loan is one of the main products offered by banks‚ with housing loan in place with its customers; banks can then have the break of building a cluster of products around it. This will in turn develop the retention tie with the customers. Other than housing loan‚ other types of home loan financing that banks offers include bridging loan and renovation loan. These loans are commonly presented to the lenders in a package‚ provided the lenders are eligible for the
Premium Interest Debt Loan
of the Company……………………………………………………………………………………….. 1. Corporate Vision………………………………………………………………………………………………….. 2. Mission……………………………………………………………………………………………………………….. 3. Core Values……………………………………………………………………………………………………………. 4. Products / Services offered…………………………………………………………………………………… Target Market and Target Customers………………………………………………………………………………. Analyze and interpret the results…………………………………………………………………………………….. Findings ………………………………………………………………………………………………………………………….. Recommendations
Premium Bar chart Chart Pie chart
Marketing Management MBA- Business Administration Jan-2010 Kodak Marketing Plan for Two Newly Introduced Products Submitted by: Prashant Kumar Dubey Executive Summary This report gives an environmental appraisal for the Kodak‚ UK. PLEEST tool has been adopted to do the environmental analysis. After the analysis‚ two new products have been introduced aiming to increase the market share of Kodak in the United Kingdom. Target segment has been selected and justification given for
Premium Marketing
semester of master in « Bio marketing » Course “Dental products” Subject Marketing plan for tooth whitening products Presented by ABOU-RACHED Marise IBRAHIM Roy Outline I-Introduction II-Marketing plan 1-Executive summary 2-Marketing environment Situation analysis Market Summary Market needs Objectives 3-SWOT Analysis Strengths Weaknesses Opportunities Threats 4-Competition and buying patterns Service offering Keys to success
Premium Tooth enamel Marketing Cosmetic dentistry