Differentiation strategies are not about pursuing uniqueness for the sake of being different. Differentiation is about understanding customers and how GM ’s product can meet their needs. To this extent‚ the quest for differentiation advantage takes us to the heart of business strategy. The fundamental issues of differentiation are also the fundamental issues of business strategy: Who are GM ’s customers? How does GM create value for them? And how does GM do it more effectively and efficiently
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errors and achieve defect-free production. When problems do occur within the product development process‚ they are generally discovered and resolved before they can get to the next internal customer. Fast Response To achieve customer satisfaction‚ the company has to respond rapidly to customer needs. This implies short product and service introduction cycles. These can be achieved with customer-driven and process-oriented product development because the resulting simplicity and efficiency greatly reduce
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* New traffic for budget conscious customers * More sales volume Cons * More needed space to hold product * Less product available because selling product faster * More labor required for replenishment of inventory and store front * More disgruntled employees from sheer volume of customers * High employee turnover from stress Alternative of differentiation Pros * Highlights company strengths and niches * Attract target customers * Higher revenue per transaction
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Broad Differentiation Some important tactics necessary to gain and maintain perceived uniqueness: 1. Developing innovative products/services for broad range of customers Zara creates a “fast fashion” concept which getting designs to customers quickly. It has more style than Gap‚ faster growth than Target‚ and logistical expertise rivaling Wal-Mart. 2. Significant investments in Marketing‚ Technology Development‚ Procurement & Customer Service ZARA takes just two weeks to get a new design
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ERM and Product Liability Tort LAW 531/Business Law ERM and Product Liability Tort The product liability video scenario presents a dispute between Quick Takes Video and Non-Linear Pro. Non-Linear Pro leased a video editing system to Quick Takes Video. It is the opinion of Quick Takes Video that the editing system is not performing as promised. Since it appears that Non-Linear Pro has misrepresented the quality of the product‚ Quick Takes Video can bring a lawsuit to Non-Linear Pro for breach
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Positioning and Differentiation Strategies Differentiation is the act of designing a set of meaningful differences to distinguish the company’s offering from competitor’s offerings (Rao‚ 2010). With Voice to Text/Text to Voice‚ Toyota designed itself above the rest. After researching the needs of its consumer‚ Toyota focused its plans on the safety and needs of today’s driver. With the human need to stay connected to our loved ones‚ friends‚ and business contacts at the touch of a button‚ Toyota
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SAMPSON PRODUCTS Sampson Products Corporation was a major manufacturer of electrical equipment used extensively by consumer goods manufacturers. The company sold most of its products to manufacturers of refrigerators‚ automatic washers‚ and electric stoves to be installed as original equipment that usually retained the Sampson brand name. In addition to the original equipment market‚ Sampson had obtained a significant portion of the replacement market for the products it manufactured. Sales of Sampson
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CASE 3 – SINGAPORE AIRLINES GROUP IDENTIFY ISSUES 1. Global financial crisis (mid 2007 onwards) - further burdened by the collapse of some of the largest financial institutions in the world. b. As demand for air travel is significantly impacted by income levels‚ customers tend to be more price sensitive during crisis time and will usually opt for budget travel or in some cases will not travel at all. c. Led to reduced demand for travel d. Airline reduced the passenger and cargo capacity
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available to a firm: differentiation or cost leadership. Both strategies can be applied either into a focused market or a broad market. Do you agree that these are the only two strategies available? Are they mutually exclusive? Why or why not? Porter’s Generic Strategies Target Scope Advantage Advantage Low Cost Product Uniqueness Broad(Industry Wide) Cost Leadership Strategy Differentiation Strategies Narrow (Market Segment) Focus Strategy(low cost) Focus Strategy(differentiation) Generally
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The strategy of international business The Avon Products Case Avon Products‚ Inc. is an international manufacturer and distribution of beauty‚ household‚ and personal care company that sells products through representatives in over 140 countries across the world. As Andrea Jung became CEO of the group in 1999‚ profits has grown constantly at a 10% rate until 2005. Subsequently‚ some weaknesses in the business strategy emerged as the company started losing profits‚ in particular those coming from
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