Customer Relationship Management at Maruti Suzuki Submitted on 20-Feb-2012 Group#08 (Section B) Basu Agarwal Bikram Satapathy Saloni Goel Shruti Mishra Srinivas Dhenuvukonda Great Lakes Institute of Management‚ Chennai (FT12416) (FT12417) (FT12455) (FT12462) (FT12467) 1 Index Page 1.0 Introduction 3 2.0 Various Technologies at Maruti Suzuki 4 Level of CRM 3.0 5 3.1 Data base 5 3.2. Direct marketing-Data analysis 6 3.3 Cross-selling
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------------------------------------------------- Product management From Wikipedia‚ the free encyclopedia Marketing | Key concepts | Product • Pricing Distribution • Service • Retail Brand management Account-based marketing Marketing ethics Marketing effectiveness Market research Market segmentation Marketing strategy Marketing management Market dominance | Promotional content | Advertising • Branding • Underwriting Direct marketing • Personal Sales Product placement • Publicity Sales promotion • Sex
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Subject: MM- 304C PRODUCT MANAGEMENT Course Objectives: The objective of this course is to acquire the conceptual understanding of Product Policy Management and its applications for corporate growth and development. Examination Scheme: The faculty member will award internal marks out of 40 based on three assessments of 20 marks each of which best two will be considered. The end semester examination will be worth 60 marks having theory and cases/practical problems. Course Content: 1. Introduction
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company‚ Maruti has entered the car insurance business as well.It offers the customer all the advantages of settling insurance claims directly with any of the company’s authorized dealers. This business provides complete fleet solutions to corporations and institutions. Branded Maruti N2N‚ this service includes the following: customized car policies‚ economical car leasing‚ maintenance‚ servicing‚registration‚ insurance‚ emergency assistance‚ accident management and eventual re-sale of cars. MARUTI GENUINE
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Value Chain Analysis of Maruti Suzuki Value Chain A value chain is a chain of activities. Products pass through all activities of the chain in order and at each activity the product gains some value. The goal of these activities is to offer the customer a level of value that exceeds the cost of the activities so that the company can charge a premium price for the product hereby resulting in a profit margin. The primary value chain activities which are used in MUL are: Inbound Logistics
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Customer Relationship Management by Maruti Suzuki India Ltd. About Company: Maruti Suzuki India Ltd. is one of India’s leading four-wheeler automobile manufacturers and the market leader in the car segment‚ both in terms of volume of vehicles sold and revenue earned. Suzuki Motor Corporation of Japan holds a majority stake in the company. It was the first company in India to mass-produce and sell more than a million cars. The company headquarter is in Gurgaon‚ Haryana (near Delhi). More than
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History of MARUTI SUZUKI It is now a familiar story which hits the headlines with amazing regularity-labour unrest at Maruti Suzuki manesar plant‚ plant forced to shut down and thus incurring massive production loss with each passing day. But what is the root cause of this reoccurring trouble? What started as a minor scuffle over a suspension of a technician‚ took a political and an ugly turn claiming a life of an HR executive and burning down of an office at the plant. Was this a case of politicized
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6-DEEPAK GAUR Page 2 OVERVIEW Introduction MIS Case study of Maruti Suzuki Car Sale Process Flowchart Recommendations Page 3 Introduction What is MIS ? Page 4 Important Points Integration and Streamlining of Business Processes Process Adherence Structuring‚ Storage and Retrieval of Data Instant Generation of Business Analysis Report‚ MIS Control and monitoring Man and Machine Support Operations ‚ management and decision making Page 5 Role of MIS Collection of Appropriate
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Product Management Report on Surf Excel – Group 2 Group Members: Mustafa Ilyas Bhotwawala Anmol Patel Kunal Besra Dhaval Nimkar Kritagya Seth Simrat Pal Singh Product Strategy: Hindustan Unilever has always had a big share in Indian market was washing detergents with other products like RIN‚ and Wheel. Surf excel detergent has always been innovative with always being the first ones to introduce new products to satisfy different customers. Example: Surf excel Matic‚ Surf
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Methods of Sampling An Individual Assignment In Business Maths II SYBBA Submitted by: Shweta Thapa R-11-35 Department of Business Administration Rosary College of Commerce & Arts 2013-2014 A simple random sample A simple random sample is obtained by choosing elementary units in search a way that each unit in the population has an equal chance of being selected. A simple random sample is free from sampling bias. However‚ using a random number table to choose the elementary units can
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