Program & Batch: | PGDM-2012-14 | Term: | V | Course Name: | Service Operations Management | Name of the faculty: | G.D.Sardana | Topic/ Title : | Compare the operational models to create service quality McDonalds‚ Dominos‚ Sub-Way | Original or Revised Write-up: | Original | Group Number: | 2 | Contact No. and email of Group Coordinator: | 7503139250 and praveen7488@gmail.com | Group Members: | Sl. | Roll No. | Name | | 1 | 12 FN - 058 | Himika Chaudhary | | 2 | 12FN-074
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Indian Institute of Management Kozhikode Course Outline Course Title : Service Operations Management (SOM) Course Code : SM05-06 Credits : 2 Term : Quarter-II (25 March- 30 June 2013) Year : 2013-14 Faculty : Prof. S. Venkataramanaiah __________________________________________________________________________ Introduction & Objective(s): Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute nearly 75% of
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What is service operation management? Covers the activities‚ decisions and responsibilities of operations managers in service organizations Responsible for: Service operation some of organizations resources (equipments‚ materials‚ staff‚ technology‚ whatever account 4 large proportion of organization’s total assets) customers(clients‚ patients) ‘processing’ their customers goods and services delivered to customers • From the customers’ perspective‚ service is the combination of the customers’
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issues in the LO comprehensively. It provides useful and practical guidelines to assist the users in identifying and performing the appropriate set of actions for each Department and Section in the LO. This Procedure is not only intended for the company employees‚ but also serves as a useful guide for those who want to audit the organization on the requirements of ISO 9001-2008. It also focuses on performance standards of the employees in discharging their specific duties and responsibilities.
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1. Executive Summary A ll organizations possess operations functions of some sort because every one of them provides product and or services to its customer. According to Slack‚ Chambers & Johnston (2010)‚ the operations function actually ranks as one of the three core functions in any company. As a central function in any organization‚ it produces the output required that the company needs to stay in business. What makes operations management so important is the critical role it plays in making
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consistency/ratio of chemicals to glass and impurities e. Transfer defects back to start of production cycle f. Cool the material g. Check for bubbles h. Transfer defects back to start of production cycle i. Roll out the cooling glass j. Shape or cut out into shape (either circular or rectangular) k. Check dimensions (1.5 inches by 1 inch) if correct l. Transfer defects back to start of production cycle m. Curve the lens according to specifications using a curving machine
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Question: How does Operations and Supply Chain Mgmt enhance company profitability? 1. Content 2. Charts and Graphs 3. Evidence to support your position 4. Examples that highlight your conclusion Table of Contents: I. Executive Summary…………………………………………………………………………………………………………………….2 II. Operations Management and Profitability………………………………………………………………………………….3 III. Supply Chain Management and Profitability……………………………………………………………………………….5 IV. Examples/Case Studies………………………………………………………………………………………………………………
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sector is the architectural sector‚ which is composed of decorative paints for homes‚ offices and buildings; while the other sector is the industrial sector‚ which composed of paints that are factory-applied to manufactured goods as part of the production process such as automotive and appliance coatings. Brand equity is particularly important in the architectural sector and not too much in the industrial. The key factor in the industrial is as simple as meeting specification requirements. Because
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Figure 2: FedEx Corporate Logo; courtesy www.fedex.com FedEx Corporation‚ situated in US‚ is one of the leading supply chain management solution providers in the world. With annual revenues as high as USD33 billion‚ the company offers incorporated business solutions in logistics through operating collaborative companies jointly under the FedEx brand. FedEx’s group of companies includes FedEx Office‚ FedEx Express‚ FedEx Ground‚ FedEx Freight‚ FedEx Custom Critical‚ FedEx Supply Chain‚ FedEx Services
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centralized or on-site location 4. Whether to inspect attributes or variables * How Much to Inspect? * Typical Inspection Points: * Raw materials and purchased parts * Finished products * Before a costly operation * Before an irreversible process * Before a covering process * Effects on cost and level of disruption are a major issue in selecting centralized vs. on-site inspection * Centralized * Specialized tests that
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