Executive summary 1. Introduction 2. Industry analysis 1. Indian entertainment industry 2. Indian film industry 3. Growth drivers 4. Key players 3. Services marketing concepts as applied in multiplex 1. 7 Ps of services marketing 2. Service profit chain 3. Service blueprinting 4. Managing demand and supply 5. Yield management 6. Managing waiting process 7. Complaint management and service
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Kristen Huffman‚ President and CEO From: Maisha Morris‚ William Jefferson‚ Rebecca Reyes‚ George Taylor and Jason Thorn Date: September 25‚ 2012 Re: Huffman Trucking Ratio Analysis Team B has completed a ratio analysis on Huffman Trucking. Our team has looked over financial statements to determine the liquidity‚ profitability‚ and solvency ratios of Huffman Trucking. These ratios provide detailed information to creditors‚ investors‚ and employees. Together‚ the ratios reveal data related to the performance
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delivered. A clever way of increasing your turnover is to offer limited luxury services/products – this will appeal to the top 5-15% of your customers. (See Increasing your Sales) Understand your customer base Without customers‚ you would NOT have any income. Categorise your customers in terms of the income they bring into your business. Focus your efforts on your most valuable customers and give them the most favourable rates – as they will always come back. You know the type of customers that call
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A01- Profit and Loss A profit and loss account is something businesses use to show them their revenue‚ costs and profits for that certain year‚ therefore showing the total amount of profit that the business has made that year‚ it is extremely important for the business‚ in particular for the accounts department who will refer to the profit and loss account a lot. This is because it clearly lays out what the business has spent‚ and what the business has brought in‚ it is easy for the business
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Runninghead: IP 1 Individual Project Unit 3 BUS305-0804A-07 Concentration Ratio Economists use concentration ratio to measure the degree of concentration in a market‚ computed as the percentage of the market output produced by the largest firms (O’Sullivan‚ Sheffrin‚ & Perez. 2008). One of predominantly concentration ratio used is the Four Firm Concentration Ratio. Four Firm Concentration Ratio isthe percentage of total output in a market produced by the four largest firms. In considering
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LITERATURE REVIEW Job Satisfaction and Turnover Intention This study was conducted to measure the level of job satisfaction and its impact on turnover intention. Job Satisfaction Survey (JSS) questionnaire containing nine facets of job satisfaction and a questionnaire containing three items for measuring job satisfaction and turnover intention respectively were used for data collection from private sector. Job satisfaction is defined as a person’s evaluation of his or Her job and work context
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equipment and they have many customers in the United States but also across the world. Caterpillar Is the leader in their industry because of their size and innovation of their machines and engines. The research conducted in this paper was to learn about the financial health‚ history and whether or not it would be a good idea to invest into Caterpillar and whether or not Caterpillar would be a good investment for the average investor. The History and background of caterpillar is discussed‚ so is the stock
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What is competition like in the North American wholesale club industry? Which of the fi ve competitive forces is strongest and why? Use the information in Figures 3.4‚ 3.5‚ 3.6‚ 3.7‚ and 3.8 (and the related chapter discussions on pp. 57-70) to do complete five-force analysis of competition in the North American wholesale club industry. 2. Do all three warehouse club rivals—Costco‚ Sam’s‚ and BJ’s Wholesale—have highly similar strategies? What differences in their strategies are apparent? Does one
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The P/E ratio (price-to-earnings ratio) of a stock is a measure of the price paid for a share relative to the annual net income or profit earned by the firm per share. It is a financial ratio used for valuation. P/E ratio shows current investor demand for a company share. P/E ratio has units of years. P/E is the most popular metric of stock analysis. The reciprocal of the PE ratio is known as the earnings yield. There are various P/E ratios‚ all defined as: P/E ratio = PRICE
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and Operating Highlights: | Unit | 2012 | 2011 | 2010 | 2009 | 2008 | Profitability Ratios | | | | | | | Gross Profit Ratio | % | 32.52 | 28.51 | 29.55 | 29.97 | 32.20 | Operating Profit to Sales | % | 12.66 | 8.83 | 5.76 | 8.18 | 9.48 | Net Profit to Sales | % | 8.14 | 4.18 | 1.93 | 3.71 | 5.11 | EBITDA Margin to Sales | % | 14.02 | 10.62 | 7.85 | 10.40 | 11.33 | Operating Leverage Ratio | % | 288.57 | 385.63 | (81.89) | 26.28 | 159.98 | Return on Equity | % | 50.17 | 27.70
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