5 IIBM Institute of Business Management IIBM Institute of Business Management Examination Paper MM.100 Industrial Relations Section A: Objective Type (30 marks) h This section consists of True and False & Short Answer type questions. h Answer all the questions. h Part One questions carry 1 mark each & Part Two questions carry 5 marks each. Part One: Multiple choices: 1. Workers participation in management decision-making is a highly________ concept. a. Duplex b. Complex c. Simplex
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(2009): Human Resource Management: Gaining a Competitive Advantage‚ 7th Edition‚ New York: Mcgraw Hill. Heracleous‚ L. et al. (2004): ‘Cost-effective service excellence: lessons from Singapore Airlines’‚ Business Strategy Review‚ 15: 33-38 Wirtz‚ J. et al. (2008): ‘Managing human resources for service excellence and cost effectiveness at Singapore Airlines’‚ Managing Service Quality‚ 18: 4-19 Chan‚ D. (2000)‚ ‘The story of Singapore Airlines and the Singapore Girl’‚ Journal of Management Development
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a difference ? Simmons Can training solve Simmon’s financial problems? Is the GCOL a good investment? How would Eitel know? How would the company’s owners know? Is Training a Good Investment? Training Evaluation ◦ 4 Types Human capital theory ◦ When PV of Benefits >= Training Costs 3 Professor Marler- Mgt 514
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COMPENSATION‚ BENEFITS AND WORKING CONDITIONS One of the most difficult functions of personnel management is that which concerns compensating the employees fairly and equitably. OVERVIEW OF THE COMPENSATION SYSTEM The American Regime * Act No. 102 Act Regulating the Salaries of Officers and Employees in the Philippine Civil Service The Commonwealth Regime * Commonwealth Act No. 402 An Act to Provide for the Classification of Positions and Standardization of Salaries in the Government
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that an individual must have to perform a job. 6. Job Design - The process of defining the way work will be performed and the tasks that will be required in a given job. 7. Job Redesign - The process of changing the tasks or the way work is performed in an existing job. 8. Ergonomics - The interface between individuals’ physiological characteristics and the physical work environment. Chapter 5: 1. Forecasting - The attempts to determine the supply of and demand for various types of human resources
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the Relationship Between Human Resource Management and Human Resource Development Diana Williams National American University Understanding the Relationship Between Human Resource Management and Human Resource Development Human resource management (HRM) is the umbrella under which all other human resource activities are found. Some of the major activities under the umbrella are: benefits and compensation‚ health safety and security‚ human resource planning‚ staffing‚ equal employment
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Knowledge Management and Creative HRM Professor Ingi Runar Edvardsson University of Akureyri‚ Iceland Occasional Paper 14 Department of Human Resource Management University of Strathclyde 2003 Knowledge Management and Creative HRM Introduction Knowledge management (KM) is about developing‚ sharing and applying knowledge within the organization to gain and sustain a competitive advantage (Petersen and Poulfelt 2002). How‚ then‚ is human resource management (HRM) related to knowledge management
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succession plan. What should Calloway and the board do if Bennett refuses to cooperate? Commenting on this fictional case study in R0609A and R0609Z are John W. Rowe‚ the executive chairman of Aetna; Edward Reilly‚ the president and CEO of the American Management Association; Jay A. Conger‚ a professor at Claremont McKenna College and London Business School; Douglas A. Ready‚ a visiting professor at London Business School; and Michael Jordan‚ the CEO of EDS. This HBR case study includes both the case and
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I. Introduction In this era of globalisation‚ where the competition in the market has become drastic‚ human capital is deemed to be the most important factor to the integration as well as strategy of enterprises among any other factors (Waddel‚ Cummings‚ & Worley‚ 2007). Since retaining and sustaining workforce is undeniably crucial to corporate integration‚ learning the trend and comprehending the will of employees is crucial to any enterprise’s survival. Taking scenario in Australia‚ the
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| Course Title: Diploma Supply Chain Management | Batch No: | Course Subject: Warehouse Management | Discuss and illustrate the economic justification for establishing a warehouse | Lecturer: Mr. | Preparation by : | Total Words : 1‚368 | Table Of Contents Page 1. Introduction …………………………………….. 1 2. Warehouse function …………………………….. 2 2.1 Display of goods for sale ………………….. 2 2.2 Overseas warehouses ……………………… 2
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