retain and build intimate long term relationship with profitable customers (Kotler‚ 2006; Gronroos‚ C 1994; Paradise-Tornow‚ 1991; Narver and Slater‚ 1990). This paradigm shift has undoubtedly led to the growing interest in customer relations‚ management initiatives that aim at ensuring customer identification and interactions‚ customisation and personalisation that unreservedly lead to customer satisfaction‚ retention and profitability‚ among other things (Thompson‚ 2004; Gronroos et al.‚ 1996;
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Module: Fundamentals of Project Management Module Code: FPM12/1 Assignment number: 1 © Milpark Fundamentals of Project Management FPM12/1 Assignment 1 Year 12A / Page 1 Assignment Guidelines Guidelines for the successful submission of assignments Students are sometimes unsure as to what constitutes work of an acceptable standard when submitting an assignment. Naturally‚ programmes offered at different NQF Levels demand different types of responses. An NQF Level 4 or 5 qualification probably
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– Set 1 Q.1:- Define project management‚ resource‚ process and project cycle. Explain the life-cycle of a project. Ans:- Project management: It is an art of controlling the cost‚ time‚ manpower‚ hardware and software resources involved in a project. as “the application of knowledge‚ skills‚ tools and techniques to project activities to meet project requirements”. Project management is accomplished through the application of and integration of the project management processes of initiating
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THE CLEVELAND CALLBACK PROJECT 2012 INTRODUCTION The aim of this assignment is to: Identify the major weaknesses of the Cleveland Callback Project; explain the measures and tactics that should have been put in place from the start and to outline the solutions to improve the performances of the project. Develop a Gantt Chart for the project showing the critical task and the Go-Live date Suggest a tactical option to bring the Go-Live forward To generate an
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Project Management Plan Project Title: Shed Construction at Lot 90 38-42 Wharf Road Project Description: Development of single storey shed workshop. Project Manager’s: A Person Project Agency: Fred’s Sheds Prepared For Audience Project/Organization Role Mr Jones Owner Occupier Prepared By Document Owner(s) Project/Organization Role A Person C & A Constructions / Project Manager Project Version Control Version Date Author Change Description 1.0.0 12/05/2011 A Person Document created
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The Role of the Project Manager A project manager is the person who has the overall responsibility for the successful initiation‚ planning‚ design‚ execution‚ monitoring‚ controlling and closure of a project. The job title is used in construction‚ petrochemical‚ architecture‚ information technology and many different industries that produce products and services. The project manager must have a combination of skills including an ability to ask penetrating questions‚ detect unstated assumptions
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Section 1 Project Management Summary Chapter 4 and 5 A project charter is an article that contains specific information or data in order to authorize the project by the approval of stakeholders. This document needs to be including all the needs and expectations of the stakeholders in order for them to improve them. When the charter is approved the project is initiated and the project manager needs to be appointed. A charter needs to include main information about the project that needs to
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BMM 4022 PROJECT MANAGEMENT PROJECT REPORT SCREW PUMP MANUFACTURING RA METAL SDN . BHD. PERAMU FOUNDRY PEKAN NAME : DHILIP RAJA NAIDU A/L MURUGAYAH ID : MC11055 INTRODUCTION RA Metal Sdn. Bhd is a subsidiary company of Metallic Corporation‚ Malaysia under the Fluid Machinery and System Group. Incorporated in January 2001‚ RA Metal is responsible for the manufacturing pumps and related equipment in Malaysia. RA Metals seeks to provide our customers with quality and technological
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Analysis of Burke-Litwin Model The Burke-Litwin diagnostic model is a comprehensive approach that focuses primarily on transformational factors that affect change. These transformational factors include the external environment‚ mission and strategy‚ leadership‚ and organizational culture (Akin‚ Dunford & Palmer‚ 2009). The Burke-Litwin model takes a top down approach where change should start at the top of the organization and flow down to the bottom. The primary transformational factor affecting
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TBS 984 INTERNATIONAL BUSINESS STRATEGIES Business Report - Individual Assignment Yasunori Eguchi 3936181 Executive Summary This report is written to evaluate the possibility of Vietnamese wine market. To support the report‚ various types of information and secondary data are collected. Finally‚ a business strategy will be proposed. To begin with‚ Treasury Wine Estates (TWE) is the second largest wine company in Australia operating
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