BUSINESS MANAGEMENT 3C (MANAGER DEVELOPMENT/BUM 321) ASSIGNMENT 1 Question 1 a) The roles of management are the four basic management functions (planning‚ organising‚ leading and controlling) and six additional management functions (decision making‚ communication‚ coordination‚ delegation and disciplining). The basic management functions are the most important steps in the management process and are performed consecutively during each activity during the simultaneous performance of different
Premium Management
HRM Assignment Backwoods Mail Order Company case Submitted By: Group 1‚ Section A Case Background: Backwoods is a mail order company that is into camping supplies and outdoor clothing. Gerald Banks‚ the operations manager of the customer service division‚ is interested in training his 40 employees in the customer orders group to be more effective in handling customer complaints and problems. The organizational structure is as follows: [pic] The customer orders division has 40 employees
Premium Training Customer service Customer
Middle Managers Middle management is the intermediate management of a hierarchical organization‚ being subordinate to the senior management but above the lower levels of operational staff. Operational supervisors may be considered middle management or may be categorized as non-management staff‚ depending upon the policy of the particular organization. Middle management may be reduced in organizations as a result of reorganization. Such changes include downsizing‚ delayering and outsourcing. The
Premium Management
Cat Inc. is the world’s largest manufacturer of construction and mining equipment‚ diesel and natural gas engines‚ and industrial turbines. It is also a technology leader in construction‚ transportation‚ mining‚ forestry‚ energy‚ logistics‚ and electric power generation. Its corporate world headquarters is located in Peoria‚ Illinois. Cat Inc is comprised of 26 business units. Cat Inc. is rated number 1 or 2 in every major S&P 500 and Dow Jones Index tracked category in the Construction‚ Agriculture
Premium Six Sigma Strategic management
globe and the problems faces by the operation manger in call centers and discussed how there challenges are increases in contrast of traditional call centers and how the different modals help them in this uncertain and ever changing situation of call centre in new era The paper starts with introduction and then compromises on 6 sections Includes Traditional call center operations management problems‚ demand modulation‚ technology-driven innovations‚ human resources issues that affect call centers‚
Premium Call centre Customer service Computer telephony integration
Marketing Manager Job Description The Basic Responsibilities of a Marketing Manager What’s the marketing manager job description? Marketing management focuses on the practical application of various marketing techniques as well as effective management of the company’s marketing resources and activities. Keeping pace with today’s fast globalizing world‚ companies have crossed the boundaries of their native countries in order to expand their business and clientele across nations. This is done best
Premium Marketing
1‚ Bluewater Shopping Centre‚ based in Greenhithe‚ Kent‚ is used by many people on a daily basis to get their everyday needs and presents for their loved ones. It is 150‚000m2 containing 330 UK and international brands and 50 restaurants and bars. It also has 13‚000 parking spaces surrounding it with 20 hectares of parkland and 7 lakes‚ so is not like any other shopping centre in England. (Bluewater‚ 2008) Below; (BBC/Lion TV‚ Telegraph‚ 2012) 2‚ The idea of Bluewater was developed in 1994 when
Premium Retailing Shopping mall
E-mails and Traditional Letters The E-mails are widely used by people in modern time. At the same time‚ the traditional letters are forgotten by people gradually. Though most of the people think that the e-mail is much better than the traditional letters‚ I think that both of them have advantages‚ but also disadvantages. It is no doubt that the e-mails are very convenient for people’s life. It makes the instant exchange of information come true. It provides a platform for people all over the world to communicate with each other
Premium Internet Personal computer E-mail
Chapter 6 Channels of distribution and logistics LEARNING OBJECTIVES By the end of this chapter you will: n n n n comprehend key elements and decisions in distribution channel design be able to evaluate different configurations of channel structure be familiar with recent trends and developments in channels of distribution appreciate the importance of managing the physical flows of products‚ services and information into‚ through‚ and out of the organization to its customers n grasp the
Premium Marketing
several disadvantages of being a mail in today’s society such as a lot of exercising‚ dangers in walking through other peoples’ yard‚ and the bulk of mail during the holidays. People just don’t realize the things mail carriers have to endure to deliver them their mail. The job can be very stressful at times. But through it all‚ they realize there is one main goal – that goal is to give people their mail in an orderly and timely manner. One disadvantage of being a mail carrier is a lot of exercising
Premium Debut albums United States Postal Service Exercise