A PROJECT REPORT ON “SERVICE QUALITY OF HDFC BANK” In fulfillment of the requirements for Post Graduate Diploma in Business Management (PGDBM) (2009-2011) UNDER THE GUIDANCE OF: Dr. Seema Girdhar (Marketing Faculty) SUBMITTED TO: Prof. Dr. Seema Girdhar (Marketing Faculty) SUBMITTED BY: Akanksha Premwani Roll no. - 6005 GURU NANAK INSTITUTE OF MANAGEMENT Road no. 75‚ Punjabi Bagh‚ New Delhi-110026 A PROJECT REPORT ON “SERVICE QUALITY OF HDFC BANK” In fulfillment
Premium Bank Customer service Commercial bank
their lifetime value. At this point‚ close relationship with customers will require a strong coordination between IT and marketing departments to provide a long-term retention of selected customers‚The role of Customer Relationship Management in banking sector is very important and the need for Customer Relationship Management to increase customer value by using some analitycal methods in CRM applications. CRM is a sound business strategy to identify the bank’s most profitable customers and prospects
Premium Customer relationship management Bank Data mining
scholars worldwide regarding merger potential in banking industry based on developed and emerging market. Notably‚ research study in this regard has rarely been done in a developing countries like Nepal. The main purpose of this research is to evaluate impact of merger in the Nepalese banking sector and its impact on performance and shareholders wealth. Mergers have been responsible for a number of important structural changes in different sectors. In fact‚ merger changes business environment for
Premium Bank Financial services Mergers and acquisitions
Table of Contents Introduction……………………………………………………………………………………………………………………………………………2 Main objectives of study………………………………………………………………………………………………………………………………………..2 Overview of the Banking Sector3 Competitive Advantage………………………………………………………………………………………………………………………….. 4 Michael Porter: Guru of Competitive Advantage…………………………………………………………………..……............................... 4 How do banks benefit from competitive advantage………………………………………………………………………………..8 Company Profile – Mauritius Commercial
Premium Bank
monetary sectors. The real sector is where production takes place while the monetary sector supports this production and in a way is the means to the end. We know and we accept the financial system is critical to the working of the rest of the economy. In fact‚ the Asian crisis of the nineties‚ or for that matter what happened in Latin America and Russia subsequently and also Dubai Crisis have shown how a fragile financial sector can wreak havoc on the rest of the economy. Therefore the banking sector
Premium Bank Electronic commerce
MERGERS AND ACQUISITIONS IN BANKING SECTOR IN INDIA- A LEGAL PERSPECTIVE ROLES A D RESPO SIBILITIES OF CCI I BA K MERGERS -A LEGAL PERSPECTIVE A Research Paper submitted in partial fulfilment for the requirement of the Internship‚ May‚ 2010 Submitted toMr. R.N.Sahay Competition Commission of India Submitted byRuchi Sahay IVth Year‚ B.A.LL.B Chanakya National Law University 1 By Ruchi Sahay‚ Internee MERGERS AND ACQUISITIONS IN BANKING SECTOR IN INDIA- A LEGAL PERSPECTIVE ACK OWLEDGEME T This
Premium Bank
Keller Business School of Management | Communicating Change | McDonald’s Change for Better Strategy | | Individual Project for HR 587 | | 8/14/2012 | Contents Communicate Change 2 Communication Plan Analysis 3 Bibliography 5 Communicate Change With McDonald’s change to refocus their product lines‚ they must reevaluate their consumer to understand what the consumer wants‚ needs‚ and overall goals. A more health focus consumer base will be more concerned with what they are
Premium Consumer
declare that project report entitled “A STUDY ON CUSTOMER SATISFACTION” is submitted in partial fulfillment for the award of the degree of MASTER OF BUSINESS ADMINISTRATION to Sri Venkateswara University‚ Tirupati is of my original work and it has not been submitted for the award of any degree / diploma / fellowship / or other similar title or earlier to anywhere. Date: Nellore: (O. MADANA MOHAN REDDY) (101098056) Signature CERTIFICATE This is to certify that project entitled “A Study
Premium Customer service Customer Customer satisfaction
Discuss the implications for the HR function of moves to devolve HR responsibilities to non HR Managers. 2011 The dynamic global environment has influenced Human Resource Management as a valued production factor into becoming an important part of the production process. Although people management is significantly more complicated than managing for example‚ machinery‚ through it allowing the implementation of more varied ideologies and techniques. In most companies Human Resources is being
Premium Human resource management Human resources Management
Technological Developments in Indian Banking Sector N. Mohan Babu‚ Asst. Professor‚ Vignan Degree and P.G. College‚ Palakaluru Road‚ Guntur – 5. Abstract The origin of Banking in the modern era is traced in Italy. Banking is a business like any other business‚ banking sector place a significant role in development of Indian Economy. So‚ Banks need to have technology to improve their productivity and efficiency‚ to provide faster and better services to the customers. Technology enables the banks
Premium Bank Online banking Debit card