MANUAL Annexure-1 1 STATEMENT OF COMMITMENT N.E.RLY‚ STORES DEPOT‚ IZZATNAGAR STATEMENT OF COMMITMENT We‚ at General Stores Depot‚ Izzatnagar‚ are dedicated to achieve excellence in all services provided by us for the satisfaction of our internal and external customers. We are obliged to achieve this by our strict adherence to the Quality Management System and continual improvement. We are responsible for setting up prevention-oriented processes in line with our Quality Policy and Objectives
Premium Quality management system Quality management Internal audit
partial fulfillment of MBA degree of Bangalore University‚ and is my original work. This project does not form a part of any report submitted for degree or diploma of Bangalore University or any other university. Place: Bangalore Date: VIKRAM RAJPUROHIT -2- Principal’s Certificate This is to certify that Mr. VIKRAM RAJPUROHIT‚ bearing registration No: 06XQCM6085 has done a project and has prepared a report “INFLUENCE OF PACKAGING OF CADBURY PRODUCTS ON CONSUMER PURCHASE DECISION” under the
Premium Chocolate Cadbury plc
CASE STUDY: CUSTOMER SERVICE “SERVICE ENCOUNTER” Teacher John O’Grady Tammy Clarissa 24 March 2011 Contents Executive Summary 3 Introduction 4 Service Encounter 5-6 * Types 6-7 Conclusion 8 Bibliography 9 Executive Summary These days‚ services are very commonly sought. For a business‚ if one has good service towards its customers‚ it will surely gain repeat business‚ loyalty and thus‚ built relationships with their customers. Service encounter is mainly
Premium Service Service system Good
The Relationship between Customer Loyalty and Satisfaction Introduction In the past decades‚ there was a controversial issue about the relationship between customer loyalty and satisfaction. Actually‚ it is still a heated debate nowadays. Some people said that customer satisfaction bring customer loyalty‚ while some people believed that customer loyalty affect customer satisfaction. Interestingly‚ very few executives and managers understand the critical difference. The purpose of this paper is
Premium Customer service Customer relationship management Marketing
relax for the same time. Measuring and managing customer satisfaction is important for the survival‚ development and success of the tourism business (Sirakay‚ 2003). Customer’s satisfaction is the main concern for every resort and hotel in order to keep the customers loyal to the resort and make them permanent visitors. It is believed that higher level of customer satisfaction may result in higher levels of repurchase. When measuring customer satisfaction‚ the basic premise is that consumers reflect
Premium Tourism
DV 1. Customer satisfaction 1. Customer satisfaction is a key factor in formation of customer’s desires for future purchase (Mittal & Kamakura‚ 2001). 2. Furthermore‚ the satisfied customers will probably talk to others about their good experiences. This fact‚ especially in the Middle Eastern cultures‚ where the social life has been shaped in a way that social communication with other people enhances the society‚ is more important (Jamal & Naser‚ 2002). 3. Customer satisfaction leads to repeat
Premium Good Service Customer service
HRIS Project Charter Template 6.9.12 Table of Contents Project Title ........................................................................................................................................................................ 3 Purpose .............................................................................................................................................................................. 3 Description ...........................
Premium Project management Management
How Does Internal Marketing Affect Internal Stakeholder Satisfaction? In this essay I will attempt to explain how internal marketing affects the satisfaction of the internal stakeholders; I will do this by defining each of them separately‚ and then relating them using a real life example. In order to answer the essay’s question‚ I will need to begin by explaining the concept of internal marketing. First of all clarifying that marketing is the process or even the art that anticipates and conceives
Premium Marketing
empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior plays a crucial role
Premium Employment
AMITY UNIVERSITY AMITY INTERNATIONAL BUSINESS SCHOOL(AIBS) PROjECT REPORT ON Job Satisfaction & Employee satisfaction AT Areva T&D India Ltd.‚ Noida SUBMITTED TO: Ms. CHITRA KRISHNAN GROUP MEMBERS * PRIYAL AGARWAL(A1802012201) * JAMSHED SHABIR() * GARIMA ARORA() * HARSH GOEL() * ASHISH TANWAR() sECTION- C MBA-IB Introduction In the present scenario of business world the only thing that is confirmed is change. Competent
Premium Employment Nuclear power