Contents How to ensure strong customer service and satisfaction 3 Customer Service System 4 Strategic Management 6 Support Automation and Automation Process 8 References 11 Role of information system in customer relationship management How to ensure strong customer service and satisfaction Customer satisfaction and service are vital components in the survival and progress of any business. it is for this reason that organizations invests heavily in ensuring that customer service reaches a level that
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A SUMMER TRAINING PROJECT REPORT ON “ANALYSIS OF ANTI PEPSI BEHAVIOUR OF RETAIL OUTLETS” SUBMITED TOWARDS PARTIAL FULFILMENT OF POST GRADUATE DIPLOMA IN MANAGEMENT SUBMITTED BY- PRADEEP PANKAJ SINGH PGDM(2008-10) ENROLMENT NO-2029742128. FACULTY GUIDE INDUSTRY GUIDE MR. VISHAL AGGARWAL MR. RAVEND BIJLANI ASSOCIATE PROFESSOR
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Enhancing customer satisfaction with the implementation of Total Quality Management Review of current literatures History of TQM Mehra and Ranganathan (2008) reported that in 1979‚ Crosby gave 14 steps for quality improvement his work was supported by the work of another researcher‚ Ishikawa who stated that training‚ problem solving‚ and quality circles are very crucial ways of achieving continuous improvement. The researchers also spoke about the work of Deming with his contribution of giving
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A SUMMER TRAINING PROJECT REPORT ON “A COMPARITIVE SURVEY OF PEPSI DEALERS IN RESPECT TO OTHER BRAND DEALERS IN ALLAHABAD AT Submitted to UTTAR PRADESH TECHNICAL UNIVERSITY In partial fulfillment of the requirement For the award of the degree of MASTER’S OF BUSINESS ADMINISTRATION SESSION (2009-2011) UNDER GUIDANCE OF: - SUBMITTED BY:- PROF. PALAVY KAUR PANKAJ JHA
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PROJECT REPORT ON AN ORGANIZATION STUDY AT SAIL-BHILAI by RAJANI KANT AA1032 For partial fulfillment of the requirements of final year MBA curriculum of Two years Full time MBA (Industry Integrated) Programme. Submitted to: Through STUDENT’S DECLARATION I hereby solemnly affirm‚ declare and state that report titled “AN ORGANIZATION STUDY ON SAIL BHILAI” was done by me with due diligence and sincerity and this report based on that study is a bonafied work by me and submitted
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EXECUTIVE SUMMARY: This internship program at The Prestige Constructions included three projects. Two of them in The Forum Mall and another one at the construction site of the Exora Business Park. The nature of these three projects is different from each other. Project 1: The first project at the Forum Mall was to analyze the reasons for the fall in the sales of the gift vouchers of The Forum Mall and to come out with a promotional strategy as there was no priory
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Banking’‚ ‘Tele Banking’ etc. to the customers to cope with competition. Online Banking was first introduced in India by ICICI Bank in 1996. There after many other banks like UTI‚ HDFC‚ IndusInd Bank‚ IDBI etc. followed the footsteps. As today private and public banks have started capturing the market through online-banking hence “the competition is heating up and lack of technology can make loose a customer.” Online banking is a system which
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NORTH EASTERN REGIONAL INSTITUTE OF MANAGEMENT PROJECT REPORT ON PRESENTED BY • • • • • • • Partha Pratim Mahanta Utpal Rajkonwar Omi Nirmali Pranjal Pran Pratim Parag Bharti Airtel Limited NSE: BHARTIARTL‚ BSE: 532454 Airtel is an Indian telecommunications company that operates in 19 countries across South Asia‚ Africa and the Channel Islands. It operates a GSM network in all countries‚ providing 2G or 3G services depending upon the country of operation. Airtel is the fifth
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IMPACT OF SWITCHING COST ON CUSTOMER SATISFACTION AND CUSTOMER RETENTION FOR INTERNET BANKING SERVICES: A STUDY BASED ON SRI LANKAN COMMERCIAL BANKS. BY N. M. GOONETILLEKE (2009/MISM/10) Submitted in accordance with the requirements for the degree of MASTERS IN INFORMATION SYSTEMS MANAGEMENT AT THE UNIVERSITY OF COLOMBO SUPERVISOR: DR. ANURA KARUNANAYAKE SEPTEMBER 2011 TABLE OF CONTENTS Page No Declaration ii Acknowledgment iii Abstract iv Table of
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certify that ASHISH RANA from M.B.A. 4rd semester bearing university roll number -611012045 has completed his Final project Report under my guidance. Project Guide
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