CRM at AIRTEL Assignment #1 GBMP 508-01 2010 Submitted to: JAMES EVERARD Submitted By: Smiley Smiley(810-272-591) 10/13/2010 CUSTOMER RELATIONSHIP MANAGEMENT AT AIRTEL About the Company Airtel comes from Bharti Airtel Limited‚ one of Asia’s leading integrated telecom services providers with operations in India and Sri Lanka. Bharti Airtel since its inception has been at the forefront of technology and has pioneered several innovations in the telecom sector. Airtel is third largest
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declare that the report titled‚ “An Analysis of Airtel Money & the factors influencing its spread”‚ is a bonafide record of the project work done by me‚ for BHARTI AIRTEL‚ CHENNAI during the period of 8th April 2013 - May 30th 2013 as a part of my PGDM programme at Rajagiri Business School. This study has been undertaken in the partial fulfilment of the requirement for the award of Post Graduate Diploma in Management by Rajagiri Business School‚ Cochin. I also declare that this report has not been
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players‚ and international long distance players. Apart form having to cope with the change in structure and culture‚ Airtel has to gear itself to meet competition in various segments- Basic services‚ long distance‚ International Long Distance and Internet Service Provision. It has forayed into mobile service provision as well. Objectives are: What are strategies that Airtel is implementing to defend and increase the market share ▪ To know about the telecom industry. ▪ To know the
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“Research on Rebranding of Airtel after merging with Zain telecommunication” Submitted to:- Dr. Niharika Gaan Submitted by: Mohd. Rizvan Priya Singh Nishant Bindra Bhojraj Purohit Chankit Parekh Vikash Kumar Declaration We hearby declare that the project entitled “Rebranding of Airtel After merging with Zain Telecommunication” being submitted to Dr. Niharika Gaan. This project is orginal peace of work done by us and it has not been publishe or submitted anywhere else. With
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18th‚ 2012 Bharti Airtel is a telecom company in India; so far the largest integrated Telecom Company in India. Also‚ it is the third largest in-country mobile network service provider‚ the fifth largest mobile telecom company in the world. Bharti Airtel also operates outside India‚ namely Sri Lanka‚ and Bangladesh in Asia‚ and in some countries in Africa. The company actively engages in its expansion into Africa‚ currently 20 countries included in the Airtel network. So far Airtel has about 178
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Company background Airtel Lanka Limited is a subsidiary of Bharti Airtel Limited‚ the third largest mobile operator in the world‚ with over 240 million mobile customers as of December 2011.[3] Bharti Airtel has been featured in Forbes Asia’s Fab 50 list‚ rated amongst the best performing companies in the world in the BusinessWeek IT 100 list 2007‚ and voted as India’s most innovative company in a survey by The Wall Street Journal Airtel Sri Lanka commenced commercial operations of services on 13
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* Foreign invested companies like - Hutchison-Essar‚ Bharti Airtel Tele-Ventures‚ Idea Cellular‚ Spice Communications etc. Bharti Airtel now is the largest telecom company in India. There are many smaller players‚ with operations in only a few states. The following table gives details regarding the subscriber base of each Mobile Service Provider in India as of 31 July 2010 :- BHARTI AIRTEL Bharti Airtel Limited formerly known as Bharti Tele-Ventures LTD (BTVL) is an Indian company offering telecommunication
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IMPACT OF ADVERTISEMENT ON BRAND & REVENUE A CASE STUDY ON [pic] SUBMITTED TO CONTENTS 1. Introduction 2. About Airtel 3. Positioning Of Airtel Through Celebrity Endorsement 4. Effect of Advertising Expenditure On Sales 5. Questionnaire 6. Questionnaire Survey Findings 7. Conclusion INTRODUCTION Brands all over the world use celebrities to advertise their products. As early as 1890‚ actress Sarah Bernhardt appeared on
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It has been a great experience in gathering this information for the sake of this marketing project analysis. There are male and female participants in fairly a good percentileand also from different fields. These people were also of various age groups‚ they have come up with good cooperation in answering these questions. Some people in their daily routine were
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1. Do you think Bharti should enter the outsourcing agreements outlined by Gupta? What do you see as advantages and disadvantages of such agreements? Bharti is proposing outsourcing that would hand over responsibility for the buildup‚ maintenance‚ and servicing their telecom network to Nokia‚ Siemens‚ and Ericsson. They would also outsource the buildup‚ maintenance‚ and servicing of their core IT infrastructure to IBM. I definitely believe Bharti should enter the outsourcing agreements outlined
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