Home Depot’s Customer Service Case Study Home Depot is an American based retailer of home improvement and construction products. Home Depot also offers services to its consumers. With its headquarters in Cobb County‚ Georgia‚ the company employs more than three-hundred fifty five-thousand people and operates two-thousand one-hundred sixty-four big-box stores across the world including‚ all fifty states‚ the District of Columbia‚ Puerto Rico‚ the Virgin Islands‚ Guam‚ Canada‚ Mexico and China (wikipedia
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Case Study: The Home Depot Preface This Essentials of Strategic Management assignment has been made by three persons which have been working together and individually to finish the assignment properly and in time. Secondly‚ we would like to thank the company whose websites we were able to visit and use‚ to get additional information that we could use for leading the assignment of Home Depot to a successful ending. We can say‚ that it was a pleasure to work on this assignment and would‚ in the
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1. In my opinion‚ Nardelli’s programs were failed in changing operation of Home Depot to a more effective one. There are two reasons that Nardelli was not more successful. First‚ most employees did not want to an outsider to “GE-ize their company and culture.” Employees in Home Depot did not trust their new manager‚ which led absent support when Nardelli carried out the new process. The second reason was also the more important reason. Nardelli used the concept learned from industrial businesses
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“The Home Depot is in the home improvement business and our goal is to provide the highest level of service‚ the broadest selection of products and the most competitive prices. We are a values-driven company.” The above sentence is the mission statement of The Home Depot. The mission statement itself reveals what kind of standard The Home Depot is looking for. The Home Depot Incorporation was established on 22nd June‚ 1978 by Bernie Marcus and Arthur Blank. Home Depot is the world’s biggest home improvement
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A Strategic Analysis of Home Depot GM599 A Strategic Analysis of Home Depot Introduction The Home Depot (NYSE: HD) is a home improvement‚ construction products and services retailer operating over 2‚000 big-box stores in the United States and abroad. The Home Depot was founded in 1978 by Bernie Marcus and Arthur Blank with the vision of one-stop shopping for do-it-yourself (DIY) customers‚ installation services for do-it-for-me (DIFM) customers and competitive products for the professional
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CSR Case Study: The Home Depot Giving back to communities Prepared for: Interdepartmental Working Group on Corporate Social Responsibility (CSR) Corporate Social Responsibility: Lessons Learned Final Home Depot Case Study 1 Corporate Overview Home Depot was founded in 1978‚ and has grown to become the world’s largest home improvement retailer and the second largest retail chain in the USA with total sales of $53.6 billion in 2001. The company employs a workforce of more than 250
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INTRODUCTION Home Depot enjoyed high growth of revenues and profits in the period 1978-2003. From 7 mio USD of revenues in 1979 to 64‚8 bn in 2003. Revenue growth was generated mainly due to external growth coming from mergers and acquisitions. Home Depot has four product categories: Building and Remodeling‚ Home Décor and Organizing‚ Outdoor Living and Tool and Hardware. Company went through some structural changes when in 2000 first non funder Bob Nerdelli became the CEO of the company. Nerdelli
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| The Home Depot‚ Inc. | Suggested Growth Strategy | | Table of Contents Executive Summary……………………………………………………………………………….2 Strategic Audit Case Analysis………….........................................................................................4 Introduction 4 Past Corporate Performance 5 Financial Analysis - Ratios 5 Financial Analysis – Financial Statements 6 Financial Analysis – Industry/Competitor Comparison 7 Strategic Posture 8 Current Mission 8 Current Objectives 9 Current
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The Home Depot Case Analysis "The Home Depot NYSE: HD‚ headquartered in Vinings‚ Georgia‚ is a home improvement retailer that aims for both the do-it-yourself consumer and the professional in home improvement and construction. It is the second largest retailer in the United States‚ behind Wal-Mart; and the third largest retailer in the world‚ behind Wal-Mart and French company Carrefour. The Home Depot operates about 1‚900 stores across North America. The company operates stores in the United States
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|Renovating Home Depot | |By Brian Grow‚ with Diane Brady in New York and Michael Arndt | | | |Adapted from Business Week‚ March 2006
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