Delivering Learning and Development Activities: Customer Service Presentation Review 3.1 Feedback When planning and presenting my training session a factor that influenced it was my own knowledge of customer service training. Like others I taught‚ I had already gone through the process at work. I learnt the basic principles and adapted this in the workplace to provide excellent customer service. According to Don Kirkpatrick (2006) "Trainers must begin with desired results and then determine
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FEED FORWARD CONTROL Measuring the effectiveness and efficiency of an employee is one of the most important aspects of a being a manager. Our employees want to give the highest level of customer satisfaction to our clients. We are able to use three types of control to ensure the systems we use to meet the customers demand are effective‚ the customers are satisfied with the service we provide‚ our employees are rewarded for their productivity‚ and we remain profitable. Manager goals
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People all learn in different ways. No one learning style is particularly better than another. People simply have different styles and techniques to how they perceive and process information. The three primary learning styles are auditory‚ visual‚ and tactile. Although most people use a different mixture of these three styles during their learning process‚ they usually have one learning style that they prefer above all others. Auditory The auditory learning style is one where a student learns through
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Focus on the Learners A. The Intermediate level students have different backgrounds‚ learning experiences‚ and learning styles‚ but they find some common ground in the learning styles preferred‚ the parts of speech to be corrected‚ and the skills to be developed. The class is composed of 11 students who fall within the age range of 17 to 43 years. The group diversity also extends to their nationalities: five Thais‚ two Sri Lankans‚ two Pakistanis‚ one Japanese‚ and one Korean. The students with
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backpacks‚ they may be surprised to learn “nature” is one more thing they should put on the back-to-school supply list. According to a new report by National Wildlife Federation‚ Back to School: Back Outside‚ time spent outdoors both during school and at home helps children become high-performance learners and score higher on standard tests. Unfortunately‚ American children spend only minutes a day playing and learning outdoors which presents a new educational challenge for our country. The report examines
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Task 3 Mustika Nur Amalia (309222422867) Revision 1 Benefits Learning Second Language in a Young Age In the globalization era‚ we have to be able speak more than one language. At least we could speak English fluently because English is a language which is used by almost all over the worlds. Therefore‚ English start to be learned in a young age‚ especially in Non-English native countries. People believe that
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called interest group. “An informal network of activists who seek to transform the values of the society is called social movement .”(An introduction to political science edited by RAND DYCK page 337). Considering the importance of political participation in the political arena although these components are imperfect but they still have a lot of role to be played in the political arena . “Political parties are one of the fundamental elements in contemporary liberal democracies
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How can teachers be advocates for children in and out of the classroom? Teachers play an important role‚ everyone knows that‚ but does anyone actually know how much teachers do for us? It seems that teachers are just an authority figure at school‚ but it is so much more than that. Teachers are in a classroom with about 25 children who thirst for an education. Teachers quench this thirst with the knowledge that they teach in the classroom. Teachers do not just advocate children in the classroom; they
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Complete 5 learner records Care Support Learner Record Work Activities Template This sheet to be completed for 5 days of work experience placement‚ ensure student name and date is included on each sheet. Learner Name Glen White Date 29/01/2015 Work Experience (Day No) 1 “Showering a Service User” Reflection on relationships that develop in care work Today I assisted a Carer with showering a service user‚ we agreed on what we were going to do at the start of the
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Progress of the Absolute Hegel: The progress of consciousness towards Fichte Despite the opposition between Kant and Fichte’s attempts to autonomize human existence‚ they both maintained an essentially dualistic point of view. In Kant this was a dualism between the contingency of the world of sense and the necessary forms of the intellect‚ and between duty and nature in man; In Fichte it was the dualism of duty and reality‚ which is a permanent condition of the development of the mind and is
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